Field Service Engineer – X-Ray Equipment & On-Call Support

Apex Systems; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Apex Systems is seeking a Field Service Engineer I in Austin, TX. This role involves ensuring customer satisfaction with Rapiscan equipment, performing service and maintenance tasks, and maintaining communication with customers. The ideal candidate has an A.S. in Electronic Technology, relevant field service experience, and strong troubleshooting skills. The position requires the ability to manage client systems independently and work on-call as needed. Additional benefits include adhering to safety procedures and potential travel for job responsibilities.

Qualifications

• 3 years experience in a field service environment; x-ray industry highly desired.
• Able to work on call rotation and outside in inclement weather as needed.
• Must possess a valid driver’s license and reliable transportation.

Responsibilities

• Perform service and maintenance for client systems as directed by Field Service Managers.
• Communicate with Customers to ensure work is executed properly.
• Maintain and carry Field Service Tool Set.

Skills

Basic troubleshooting and diagnostic skills

Technical written and verbal communication skills

Networking hardware and software literacy

Database management knowledge

Education

A.S. in Electronic Technology or Engineering

Technical degree or demonstrable mechanical ability

Tools

Microsoft Office Suite

Oracle ERP system

Job description

Apex Systems is seeking a Field Service Engineer I in Austin, TX. This role involves ensuring customer satisfaction with Rapiscan equipment, performing service and maintenance tasks, and maintaining communication with customers. The ideal candidate has an A.S. in Electronic Technology, relevant field service experience, and strong troubleshooting skills. The position requires the ability to manage client systems independently and work on-call as needed. Additional benefits include adhering to safety procedures and potential travel for job responsibilities.