Field Service Engineer (Dallas)

Apex Systems; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Professional development programs

Job summary

Apex Systems is seeking a Field Service Engineer I in Dallas, Texas. This role involves providing technical support and maintenance for Rapiscan equipment, enhancing user satisfaction. Candidates should have a technical degree with 3 years of field service experience, excellent communication skills, and the ability to handle physical demands. The position offers a comprehensive benefits package, including health insurance and 401(k) with matching. Travel within the U.S. will be required.

Qualifications

• 3 years experience in a field service environment, preferably in the x-ray industry.
• Basic knowledge of analog, digital, and mechanical systems.
• Valid driver's license and reliable transportation for travel.

Responsibilities

• Perform service and maintenance for client systems as directed.
• Ensure timely delivery of parts and materials.
• Coordinate with Customer Service Coordinators.

Skills

Technical troubleshooting

Customer communication

Independent decision-making

Mechanical systems knowledge

Networking hardware literacy

Education

A.S. in Electronic Technology or Engineering

Tools

Microsoft Office

Oracle workflow management systems

Job description

Job Summary

Field Service Engineer (FSE) I - responsible for ensuring that Rapiscan equipment users are satisfied with performance. Requires basic troubleshooting and diagnostic skills, independent thinking, and ability to work with minimal instruction. Work may exceed 8 hours and include weekends. Typical tasks: Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training.

Responsibilities

• Perform service and maintenance for client systems as directed by Field Service Managers.
• Follow contract requirements for response time, reporting, and customer management.
• Communicate with customers during system visits to ensure work aligns with Rapiscan business objectives.
• Coordinate with Customer Service Coordinators to ensure timely delivery of parts and materials.
• Maintain and carry a Field Service Tool Set.
• Submit timely reports of labor, expenses, and materials to support contract and company policy.
• Ensure proper distribution and storage of work orders, site acceptance tests, radiation survey documentation, and other required documents.
• Adhere to company safety program requirements, report accidents, and complete accident reports when required.
• Lead, coordinate, and manage all work at the system location; be prepared for emergencies.
• Use CRM reporting and mobile devices to update management and communicate customer concerns.
• Carry company-provided cell phone and laptop, and be on call as required.
• Maintain control of tools, meters, and test equipment; manage timely return of calibration-required equipment.
• Maintain a safe/clean work environment and follow product workmanship procedures.
• Complete all training courses within a timely manner with passing grades.
• Uphold core values and demonstrate behavior consistent with the Code of Ethics and Conduct.
• Report quality problems or defects to relevant managers or senior management.
• Accept modifications or new duties to meet business needs.

Required Qualifications

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience or comparable technical degree; military training may substitute.
• Basic knowledge of analog, digital, and mechanical systems.
• 3 years experience in a field service environment; x‑ray industry highly desired.
• Networking hardware and software literacy.
• Database management and programming, software/firmware protocols.
• Ability to manage both technical and administrative functions.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office suite.
• Experience with Oracle workflow management systems or similar ERP systems.
• Independent worker who makes logical decisions within position parameters.
• Available for on‑call rotation and off‑hour work as needed.
• Must be able to lift up to 50 pounds, stand, bend, and work outside in inclement weather.
• Valid driver’s license and reliable transportation for travel up to 300 miles roundtrip.

Travel Requirements

• Plan and arrange travel accommodations within company guidelines.
• Adapt to sudden schedule changes and customer requirements.
• Maintain and submit expense receipts while in the field.
• Obtain site passes, clearances, and visas as needed to perform duties.
• Maintain a valid passport and company‑required credit card.
• Comply with company travel policy and pass background checks.

Physical Requirements

The following physical abilities are required to perform essential functions: walk 20–25% of the time, stand 35–40%, stoop 20–25%, squat 15–20%, kneel 35–40%, reach 15–20%, bend 10–15%, sit 85–90%, climb [bullet removed], lift 25–50 lbs.

Benefits Summary

• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match after 12 months; ESPP and HSA available.
• SupportLinc Employee Assistance Program with counseling sessions.
• Professional development programs and certification discounts.

Equal Opportunity

Everforth Apex is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, citizenship, genetic information, marital status, disability, veteran status, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with applicable law.