Remote Field Service Engineer: Transfusion Diagnostics

Abbott; Tempe (AZ); On-site; USD 39,000 - 78,000; Full time

Benefits offered by this job

HIP PPO medical plan

Tuition reimbursement

Great place to work recognition

Job summary

Abbott, a global healthcare leader, is seeking a Field Service Engineer (Transfusion Service Ambassador) to support the Transfusion Medicine Division. This field-based remote role requires travel up to 75% and residency within 30 minutes of Tempe, AZ.

The successful candidate will install, maintain, and troubleshoot diagnostic instruments, manage customer relationships, and collaborate across functions to meet service targets.

Qualifications

• Minimum two years of customer-facing technical service experience in a laboratory or blood bank environment.
• Associate degree or equivalent; bachelor’s in Biomedical Engineering preferred.
• Experience with instrument installations, preventative maintenance, and troubleshooting.

Responsibilities

• Serve as the on-site representative for Abbott Diagnostics with laboratories and customers.
• Build and sustain customer relationships to drive retention and value expansion.
• Provide first-line technical support for diagnostic instruments and ensure uptime.
• Manage end-to-end issue resolution and document activities in CRM.
• Coordinate instrument installations, maintenance, upgrades, and commissioning.
• Collaborate with Sales, Marketing, Technical Service, and Finance teams.

Skills

Customer-facing

Technical service

Field support

Education

Associate degree

Bachelor’s degree in Biomedical Engineering

Tools

CRM systems

Microsoft Office

Job description

Abbott, a global healthcare leader, is seeking a Field Service Engineer (Transfusion Service Ambassador) to support the Transfusion Medicine Division. This field-based remote role requires travel up to 75% and residency within 30 minutes of Tempe, AZ.

The successful candidate will install, maintain, and troubleshoot diagnostic instruments, manage customer relationships, and collaborate across functions to meet service targets.