Remote Field Service Engineer - Tool Control Systems

Snap-On Tools; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Snap-on Tools in the United States seeks a Field Service/Technical Support specialist to install, train, troubleshoot, and maintain Snap-on Tool Control systems. You will work remotely in the Philadelphia area with substantial travel to client sites and collaborate with Engineering and Sales to implement products.

The role requires an associate degree (Bachelor's preferred) and 1–5 years of related experience, strong communication skills, and the ability to work across teams while maintaining

Qualifications

• Associate degree in related field with 1-3 years of experience; Bachelor's degree preferred.
• 1-5 years of field service or technical support experience.
• Basic mechanical ability and basic equipment repair skills.
• Strong problem-solving skills with the ability to work independently.
• Customer focused and able to learn a broad range of products.
• Proficient with Windows OS and Office 365; experience with Service Ticket systems.
• Ability to add PCs to a network and troubleshoot basic PC problems.
• Excellent verbal and written communication; strong presentation skills.
• Demonstrated organizational and leadership abilities; cross-functional work.
• Must pass background check to access military/government facilities.

Responsibilities

• Provide installation, training, and ongoing troubleshooting for Snap-on Tool Control systems.
• Coordinate service activities and document calls; maintain information databases.
• Assist product implementation with Engineering and Sales teams.
• Travel to customer facilities, including overnight domestic travel.
• Support and install new product implementations and participate in special projects.
• Follow company policies and procedures and stay current with industry standards.

Skills

Strong problem-solving

Customer focus

Excellent communication skills

Presentation skills

Leadership

Cross-functional collaboration

Education

Associate degree in related field

Bachelor's degree

Tools

Windows

Office 365

Service Ticket systems

Job description

Snap-on Tools in the United States seeks a Field Service/Technical Support specialist to install, train, troubleshoot, and maintain Snap-on Tool Control systems. You will work remotely in the Philadelphia area with substantial travel to client sites and collaborate with Engineering and Sales to implement products.

The role requires an associate degree (Bachelor's preferred) and 1–5 years of related experience, strong communication skills, and the ability to work across teams while maintaining