Field Vehicle Diagnostics Specialist

Snap-on; San Jose (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Snap-on based in San Jose, California, is looking for a Vehicle Diagnostic Specialist to support automotive diagnostic needs. This role involves collecting data, testing vehicle communication software, and maintaining relationships with various testing locations. Candidates should have a background in automotive repair and diagnostics and possess effective communication skills.

The successful applicant will work primarily in the field, with office duties and some travel expected. Experience with scan tools and strong computer skills are essential.

Qualifications

• Experience with computer data entry.
• Aptitude and willingness to keep updated with automotive technologies.

Responsibilities

• Understand vehicle technology, including electronic control units diagnosis.
• Perform in-field vehicle VCS testing for bundle requirements.
• Record test details daily on standardized forms.

Skills

Automotive diagnostic experience using scan tools

Experience as a qualified automotive repair technician

Good written and verbal communication skills

Education

Recognized automotive degree or certification in automotive technology

Tools

Basic word-processing and spreadsheet software

Job description

The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Vehicle Diagnostic Specialist. The successful candidate will be involved in the collection of data and testing of vehicle communication software. Establishing and maintaining contacts to source the vehicles needed to facilitate project requirements. Logging of accurate test results and defects when encountered. The vehicle testing activity may take place in the field (at Independent Shops, Auto Dealerships and Auto Auctions) or in-house dependent on the requirements of the project.

Responsibilities

Key Tasks :

• Understands vehicle technology, including demonstrated good knowledge of electronic control units and diagnosis of same
• Making vehicle communication recordings of vehicle data when required
• Performs in-field vehicle VCS testing for bundle requirements
• Regression testing of existing content
• Performs in-field vehicle VCS testing for new hardware and products
• Daily recording of test details on standardized forms dependent on project
• Daily updating test matrices with tested vehicle information
• Daily data entry into bug tracking program
• Verification of defects once resolved
• Escalating serious problems to appropriate management
• Interacting with in-house Applications and Software Teams to explain details of problems found (when needed)
• Maintaining good working relationships with field test sites
• Identifying additional test sites when possible
• Awareness of work practices SEQ, Quality and E, H & S system requirements, department’s objectives and subsequent changes
• The employee will observe confidentiality regarding Snap-on’s products and policies and refrain from any disclosure, which may be prejudicial to copyrights or other Intellectual properties
  
  

Requirements

Qualifications

Work Environment

• Mainly field based with some office work and travel required
  
  

Qualifications And Skills

• Experience as qualified automotive repair technician
• Automotive diagnostic experience using scan tools
• Aptitude and willingness to keep abreast of automotive developments and technologies
• Experience with computer data entry
• Good written and verbal communication skills
• Experience using basic word processing and spreadsheet software
• Basic computer user knowledge
  
  

Preferred

• Recognized Automotive degree, certification, or qualification in Automotive Technology
• Established network of automotive contacts, with a willingness to develop more
• Automotive diagnostic software testing and troubleshooting
  
  

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

We strongly encourage people of color, the LGBTQ+ community, veterans and active-duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Snap-on is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Snap-on strictly prohibits and does not tolerate discrimination against applicants, associates, or any other covered persons for any reason including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local laws.

Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education.

Snap-on also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $4.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.