Remote Technical Support & Install Specialist (Dallas)

Snap-on; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Snap-on in Dallas, TX is hiring a field service/technical support specialist. You will install and train customers on Tool Control systems, troubleshoot issues, and coordinate service activities with engineering and sales. Extensive travel to customer sites is required.

Ideal candidates have 1–3 years of field service, strong problem-solving, and excellent communication skills. Proficiency with Windows/Office 365 and service-ticket systems is expected. Equal opportunity employer.

Qualifications

• Associate degree or equivalent with 1–3 years field service experience.
• Bachelor's degree preferred.

Responsibilities

• Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.
• Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
• Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
• Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
• Coordinate service activities on assigned products.
• Act as a resource for others as needed.
• Keep abreast with changing industry standards and emerging technology.
• Participate in special projects as needed.
• Follow company policies and procedures.
• Travel to customer facilities including overnight domestic travel.
• Other duties as assigned.

Skills

Problem solving

Customer focus

Communication skills

Presentation skills

Organizational skills

Leadership

Project coordination

Cross-functional collaboration

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Service ticket systems

Windows OS / Office 365

Job description

Snap-on in Dallas, TX is hiring a field service/technical support specialist. You will install and train customers on Tool Control systems, troubleshoot issues, and coordinate service activities with engineering and sales. Extensive travel to customer sites is required.

Ideal candidates have 1–3 years of field service, strong problem-solving, and excellent communication skills. Proficiency with Windows/Office 365 and service-ticket systems is expected. Equal opportunity employer.