Remote Field Service Technician - Automotive Equipment

Snap-On Tools; St. Louis (MO); On-site; USD 58,000 - 66,000; Full time

Job summary

Snap-On Tools is seeking an Automotive Equipment Technician to service wheel aligners, balancers, tire changers, lifts, lathes, and other equipment in the assigned territory across Missouri. Starting pay is $24-27/hr with incentive pay averaging $8,000-10,000/year.

The role requires installing, repairing, and problem-solving equipment, ensuring safety and customer satisfaction, and occasional travel to customer sites with strong communication and technical skills.

Qualifications

• Associate’s degree in a technical field or military training with 1–5 years of experience.
• Basic knowledge of electrical, pneumatics, and strong mechanical skills.
• Knowledge of PC hardware repair.
• Valid driver’s license and ability to work from home.
• Proficiency in Microsoft Office suite.
• Daily travel required (occasional overnight stays)

Responsibilities

• Follow Snap-on’s Safety priorities and maintain a safe working environment.
• Repair, maintain, and install equipment in the assigned territory and follow established standards for repair response time, prioritization, and customer communications.
• Assist Associate FST and FST employees with complex customer problems.
• Responsible for call completion and closure for all customers assigned.
• Manage customers’ equipment needs during and after warranty periods.
• Resolves customer problems and ensures customer satisfaction.
• Sells contracts, updates/upgrades, and parts in the assigned territory.
• Calls on the customer prior to the warranty or contract termination date.
• Makes cold calls to pursue the sale of service contracts.
• Schedules regular site visits with customers to provide timely, accurate equipment service.
• Administrative duties such as obtaining onsite customer signatures, inventory management, and fleet management.

Skills

Electrical basics

Pneumatics

Mechanical skills

PC hardware repair

Communication skills

Self-motivation

Lifting 45 lbs

Education

Technical field degree or military training

Equivalent technical experience

Tools

Microsoft Office

Job description

Snap-On Tools is seeking an Automotive Equipment Technician to service wheel aligners, balancers, tire changers, lifts, lathes, and other equipment in the assigned territory across Missouri. Starting pay is $24-27/hr with incentive pay averaging $8,000-10,000/year.

The role requires installing, repairing, and problem-solving equipment, ensuring safety and customer satisfaction, and occasional travel to customer sites with strong communication and technical skills.