Remote Field Service Tech Support (60–80% Travel)

Snap-on; Montgomery (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Snap‑on is seeking a field service professional to implement, train customers, and provide ongoing troubleshooting for Tool Control systems. You will document calls, maintain information databases, and coordinate service activities across multiple product lines.

The role requires 1–5 years in field service or technical support, strong problem‑solving, and excellent communication. Travel to customer facilities, including overnight domestic travel, is a key part of the job.

Qualifications

• Associate degree or equivalent with 1–3 years of experience.
• 1–5 years of field service or technical support experience.
• Strong problem-solving skills and ability to work independently.
• Customer focused and able to learn a broad range of products.
• Proficient in Windows OS, Office365, Service Ticket systems.
• Excellent written and verbal communication; presentation skills.
• Ability to pass a background check for access to government facilities.

Responsibilities

• Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap‑on Tool Control systems.
• Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
• Support and install new product implementation by working closely with Engineering and Sales personnel.
• Document incoming calls, develop and maintain information databases, and utilize data to prepare for service calls.
• Coordinate service activities on assigned products.
• Act as a resource for others as needed.
• Keep abreast of changing industry standards and emerging technology.
• Participate in special projects as needed.
• Follow company policies and procedures.
• Travel to customer facilities, including overnight domestic travel.

Skills

Problem-solving

Independent work

Customer focus

Communication skills

Presentation skills

Cross-functional collaboration

Education

Associate degree in related field

Bachelor’s degree preferred

Tools

Windows OS

Office365

Service Ticket systems

PC networking basics

Job description

Snap‑on is seeking a field service professional to implement, train customers, and provide ongoing troubleshooting for Tool Control systems. You will document calls, maintain information databases, and coordinate service activities across multiple product lines.

The role requires 1–5 years in field service or technical support, strong problem‑solving, and excellent communication. Travel to customer facilities, including overnight domestic travel, is a key part of the job.