Remote Field Service Engineer, NGS Instruments

Element Biosciences Inc; Raleigh (NC); A distancia; USD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Annual bonus

Health insurance

401k with match

Flexible PTO

Descripción de la vacante

Element Biosciences Inc. is seeking a Field Service Engineer to support customers in the Southeast region, performing onsite installation, qualification, upgrades, repairs and preventive maintenance of next‑generation sequencers.

The role is remote-based within the Southeast with up to 80% domestic travel. You will troubleshoot complex lab equipment involving chemistry, software and hardware, document work in our service CRM, and collaborate with cross‑functional teams.

Formación

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run setup preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred

Responsabilidades

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field with support when needed
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner

Conocimientos

Field service

Troubleshooting

Customer support

Problem solving

Time management

Communication

Fluorescence microscopy

MATLAB

Python

C++

Java

Educación

Associate or Bachelor degree

Herramientas

MATLAB

Python

C++

Java

Descripción del empleo

Element Biosciences Inc. is seeking a Field Service Engineer to support customers in the Southeast region, performing onsite installation, qualification, upgrades, repairs and preventive maintenance of next‑generation sequencers.

The role is remote-based within the Southeast with up to 80% domestic travel. You will troubleshoot complex lab equipment involving chemistry, software and hardware, document work in our service CRM, and collaborate with cross‑functional teams.