Remote Field Service Engineer: Life Sciences Instrumentation

PerkinElmer; Maryland; Hybrid; USD 90,000 - 97,000; Full time

Job summary

Covaris, a PerkinElmer Company, is a leader in sample preparation solutions across multiomics research and clinical applications. The Field Service Engineer will coordinate and perform field service activities for Covaris instruments, serving as the first contact for technical support and coordinating on-site repair and preventive maintenance.

This role reports to the Director of Global Service. Location: Remote position based in North Carolina or Maryland with travel as needed.

Qualifications

• Bachelor's degree in scientific/engineering/technical field.
• 5+ years in engineering, manufacturing, or service environments.
• Experience in lab/clinical environments is a plus.
• Familiarity with electronic testing procedures.
• Ability to work independently or in a team.

Responsibilities

• Coordinate field service activities including installation, repair, and preventive maintenance.
• Communicate with customers for scheduling and follow-up.
• Coordinate with Territory Sales Managers on account activity.
• Maintain service records in CRM and track warranties.
• Initiate service requests and follow up with accounts.
• Provide field service and depot service reports.

Skills

Customer communication

Independence

Problem solving

Teamwork

CRM usage

Education

Bachelor's degree in Scientific/Engineering/Technical

Tools

CRM systems

Microsoft Office

Electronic test equipment

Oscilloscopes

Multimeters

Job description

Covaris, a PerkinElmer Company, is a leader in sample preparation solutions across multiomics research and clinical applications. The Field Service Engineer will coordinate and perform field service activities for Covaris instruments, serving as the first contact for technical support and coordinating on-site repair and preventive maintenance.

This role reports to the Director of Global Service. Location: Remote position based in North Carolina or Maryland with travel as needed.