Field Service Engineer- MD

PerkinElmer; Maryland; Hybrid; USD 90,000 - 97,000; Full time

Job summary

Covaris, a PerkinElmer Company, is a leader in sample preparation solutions across multiomics research and clinical applications. The Field Service Engineer will coordinate and perform field service activities for Covaris instruments, serving as the first contact for technical support and coordinating on-site repair and preventive maintenance.

This role reports to the Director of Global Service. Location: Remote position based in North Carolina or Maryland with travel as needed.

Qualifications

• Bachelor's degree in scientific/engineering/technical field.
• 5+ years in engineering, manufacturing, or service environments.
• Experience in lab/clinical environments is a plus.
• Familiarity with electronic testing procedures.
• Ability to work independently or in a team.

Responsibilities

• Coordinate field service activities including installation, repair, and preventive maintenance.
• Communicate with customers for scheduling and follow-up.
• Coordinate with Territory Sales Managers on account activity.
• Maintain service records in CRM and track warranties.
• Initiate service requests and follow up with accounts.
• Provide field service and depot service reports.

Skills

Customer communication

Independence

Problem solving

Teamwork

CRM usage

Education

Bachelor's degree in Scientific/Engineering/Technical

Tools

CRM systems

Microsoft Office

Electronic test equipment

Oscilloscopes

Multimeters

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleField Service Engineer- MD Location(s) US Remote - MD

Job Description Covaris, a PerkinElmer Company, is a leader in sample preparation solutions across multiomics research and clinical applications. Powered by proprietary Adaptive Focused Acoustics® (AFA®) technology, our portfolio of advanced instruments, consumables, reagents, and kits for pre-analytical sample preparation deliver exceptional accuracy and reproducibility, enabling researchers to generate higher-quality data, develop novel assays, and drive breakthrough discoveries in life sciences. From academic labs to global biopharma organizations, Covaris is trusted by scientists who demand precision at every step of the analytical workflow. Learn more at www.covaris.com.

Job Summary: The Field Service Engineer will be responsible for coordinating and executing field service activities of Covaris instruments, serving as the first point of contact for technical support questions, and coordinating and performing on-site repair and preventative maintenance. Operating under general supervision, this role is expected to work independently, relying on extensive experience and judgment to plan and accomplish goals. This position reports to the Director of Global Service.

Responsibilities:

• Coordinate and perform all field service activities, including but not limited to, installation of instruments, on-site and depot repair, and preventative maintenance visits.
• Communicate directly with each customer account for scheduling and follow‑up.
• Communicate with Territory Sales Managers regarding account activity.
• Maintain service customer records in CRM to track warranty and service plans for every instrument, as well as maintain account contact information.
• Initiate service requests using the CRM database, perform essential work to complete each service request, and follow up with accounts where required.
• Be responsible for service reporting from the field and depot service.
• Respond to and take action regarding the technical support telephone line and technical support email address.
• Assist Engineering and Manufacturing with the investigation of production and/or design problems with the current inventory of instruments.
• Make recommendations in written format for modifications to design and manufacturing procedures learned from the field.
• Provide input and guidance for repair procedures.
• Develop and edit SOPs for service and repair.
• Maintain strong working relationships with US Production, Service, and Engineering functions to ensure proactive implementation of Covaris best practices.

Location: Remote position based in North Carolina or Maryland with ability to travel as needed.

Qualifications:

• Bachelor's degree in a Scientific, Engineering, or Technical discipline.
• Interest and ability to work with customers via phone or face-to-face.
• 5+ years of experience in Engineering, Manufacturing, or Service environments.
• Experience working in a laboratory/clinical environment is an advantage.
• Familiarity with electronic testing procedures.
• Experience with advanced measurement tools, such as multi‑meters, oscilloscopes, is a plus.
• Instrument assembly/disassembly skills and knowledge.
• Computer skills using Microsoft Office Suite, CRM systems, and internet competence.
• Ability to work individually or in a team environment.
• Ability to effectively manage own schedule and be capable of working with a degree of independence when required.

Reasonable Accommodation: Covaris is committed to the spirit and the letter of the Americans with Disabilities Act. All requirements are subject to possible modification to reasonably accommodate otherwise qualified individuals.

The annual compensation range for this full‑time position is $90,000 to $97,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job‑related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.

PerkinElmer is committed to a culturally diverse workforce.

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow. Join us today.