Remote Field Service Engineer - Life Sciences Diagnostics

Beckman Coulter Life Sciences; Wood Dale (IL); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Remote work eligibility

401(k) plan

Paid time off

Job summary

Beckman Coulter Life Sciences, a Danaher operating company, is hiring a Field Service Engineer to support customer satisfaction across the North Central District, including Chicago and surrounding suburbs. This role emphasizes first-time fixes, proactive maintenance, and value-added service solutions.

The position requires up to 50% travel, a valid driver’s license, and strong troubleshooting and customer communication skills. Remote work arrangements may be available for eligible candidates.

Qualifications

• High School Diploma or GED with 3+ years Field Service experience OR Associate’s degree in mechanical or electrical engineering, biological or life science, or a similar discipline, or equivalent military experience
• Experience using standard test equipment to troubleshoot and service instrumentation
• Excellent customer communication skills, with the ability to clearly convey information and build strong relationships

Responsibilities

• Drive a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
• To manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‑agreement instruments, etc.).
• Opportunity to build and grow strong customer relationships while directly contributing to both individual and district revenue success. And play a key part in driving annual revenue targets, supporting field service maintenance agreement growth through monthly recurring billing, and partnering with Sales via lead generation initiatives. Achieve visibility and accountability, with an expected year‑over‑year growth target of 8–10%.

Skills

Customer communication

Field service

Troubleshooting

Travel readiness

Education

High school diploma/GED

Associate’s degree in mechanical/electrical engineering or life sciences

Military experience

Bachelor’s degree in science

Tools

PowerBI

Salesforce

ServiceMax

Job description

Beckman Coulter Life Sciences, a Danaher operating company, is hiring a Field Service Engineer to support customer satisfaction across the North Central District, including Chicago and surrounding suburbs. This role emphasizes first-time fixes, proactive maintenance, and value-added service solutions.

The position requires up to 50% travel, a valid driver’s license, and strong troubleshooting and customer communication skills. Remote work arrangements may be available for eligible candidates.