Remote Field Service Engineer — Life Sciences

Beckman Coulter Life Sciences; Gurnee (IL); Remote; USD 40,000 - 54,000; Full time

Job summary

Beckman Coulter Life Sciences, a Danaher operating company, is hiring a Field Service Engineer to support the Chicago and surrounding suburbs area. The role emphasizes customer satisfaction, preventive maintenance, and timely upgrades, with remote work options.

You will cover a Midwest district, travel up to 50%, and collaborate with sales to drive service renewals and new leads. Technical and customer-facing skills are essential for success.

Qualifications

• High School Diploma or GED with 3+ years Field Service experience or equivalent degree.
• Experience using standard test equipment to troubleshoot and service instrumentation.
• Excellent customer communication skills, with the ability to clearly convey information and build strong relationships.

Responsibilities

• Drive a sense of urgency to ensure customer needs are addressed promptly and with a first time fix focus.
• Manage a customer account in full and identify opportunities to add value with services and parts.
• Support district revenue growth and collaborate with Sales on leads and targets to achieve year-over-year growth.

Skills

Customer communication

Troubleshooting instrumentation

Field service experience

Education

High School Diploma or GED

Associate’s degree in mechanical or electrical engineering, biological or life science

Tools

Microsoft Office Suite

PowerBI

Salesforce

ServiceMax

Job description

Beckman Coulter Life Sciences, a Danaher operating company, is hiring a Field Service Engineer to support the Chicago and surrounding suburbs area. The role emphasizes customer satisfaction, preventive maintenance, and timely upgrades, with remote work options.

You will cover a Midwest district, travel up to 50%, and collaborate with sales to drive service renewals and new leads. Technical and customer-facing skills are essential for success.