Remote Field Service Engineer — Life Sciences

Beckman Coulter Life Sciences; Mount Vernon (IL); Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Remote work eligible

Job summary

Beckman Coulter Life Sciences, a Danaher operating company, is seeking a Field Service Engineer to ensure customer satisfaction through preventive maintenance, upgrades, and timely service across the Chicago area and surrounding suburbs. You will drive a first-time fix mindset, manage customer accounts, and collaborate with Sales to grow revenue targets while enabling recurring service contracts.

The role offers remote work eligibility, competitive benefits, and a path to advance human health by

Qualifications

• High School Diploma or GED with 3+ years Field Service
• Experience using standard test equipment to troubleshoot and service instrumentation
• Excellent customer communication skills, with the ability to clearly convey information and build strong relationships

Responsibilities

• Drive a sense of urgency to ensure customer needs are addressed promptly and with a first-time fix focus
• Manage a customer account in its entirety and identify value-add opportunities (reagents, consumables, new leads)
• Contribute to district revenue targets and recurring service growth with Sales collaboration and 8–10% YoY growth targets

Skills

Customer communication

Field service

Troubleshooting equipment

Account management

Sales collaboration

Education

High School Diploma or GED

Associate's degree in engineering or life sciences

Bachelor’s degree in scientific discipline

Tools

Microsoft Office

PowerBI

Salesforce

ServiceMax

Job description

Beckman Coulter Life Sciences, a Danaher operating company, is seeking a Field Service Engineer to ensure customer satisfaction through preventive maintenance, upgrades, and timely service across the Chicago area and surrounding suburbs. You will drive a first-time fix mindset, manage customer accounts, and collaborate with Sales to grow revenue targets while enabling recurring service contracts.

The role offers remote work eligibility, competitive benefits, and a path to advance human health by