Remote Field Service Engineer – Life Sciences & Diagnostics

Beckman Coulter Life Sciences; Crystal Lake (IL); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Beckman Coulter Life Sciences, a Danaher operating company, seeks a Field Service Engineer to ensure customer satisfaction across the North Central District in the Midwest, with remote coverage for Chicago and surrounding suburbs. Travel up to 50% and strong problem-solving skills are required.

The role emphasizes responding promptly to customer needs, upselling service and consumables, and maintaining relationships while supporting district revenue growth and annual targets.

Qualifications

• High School Diploma or GED with 3+ years Field Service experience or an Associate’s degree in mechanical/electrical engineering, biology/life science, or equivalent military experience.
• Experience using standard test equipment to troubleshoot and service instrumentation.
• Excellent customer communication skills with the ability to clearly convey information and build relationships.

Responsibilities

• Drive urgency to address customer needs with a first-time fix focus.
• Manage customer accounts and identify additional value through reagents, consumables, and services.
• Contribute to district revenue targets and support field service maintenance growth via monthly recurring billing; collaborate with Sales on leads.

Skills

Customer communication

Problem solving

Field service knowledge

Education

High School Diploma or GED with 3+ years Field Service experience

Associate’s degree in mechanical or electrical engineering or life science

Tools

Microsoft Office

PowerBI

Salesforce

ServiceMax

Job description

Beckman Coulter Life Sciences, a Danaher operating company, seeks a Field Service Engineer to ensure customer satisfaction across the North Central District in the Midwest, with remote coverage for Chicago and surrounding suburbs. Travel up to 50% and strong problem-solving skills are required.

The role emphasizes responding promptly to customer needs, upselling service and consumables, and maintaining relationships while supporting district revenue growth and annual targets.