Remote Field Service Engineer II – IC/HPLC, 75% Travel

ThermoFisher Scientific; Birmingham (AL); Remote; USD 70,000 - 95,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer II for a remote role based in the Alabama/Georgia area. You will install, maintain, troubleshoot, and repair complex analytical instruments while traveling up to 75% of the time to support customers in research, industrial, and healthcare settings.

You will work with advanced technology, diagnose multi-disciplinary issues, and provide top-tier customer service.

Qualifications

• Bachelor's degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field.
• 2+ years of experience installing, troubleshooting, and repairing complex analytical instruments.
• Ability to pass a comprehensive background check and drug screen.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Perform onsite installation, preventive maintenance, troubleshooting, and repair of chromatography instruments - IC and HPLC.
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance.
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals.
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting.
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system.
• Assist Commercial Teams with technical information, training, and demonstrations.
• Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams.
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

Skills

Electro-mechanical systems

Diagnostics

Customer service

Training/mentoring

Documentation

Education

Bachelor's degree in Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer II for a remote role based in the Alabama/Georgia area. You will install, maintain, troubleshoot, and repair complex analytical instruments while traveling up to 75% of the time to support customers in research, industrial, and healthcare settings.

You will work with advanced technology, diagnose multi-disciplinary issues, and provide top-tier customer service.