Remote Field Service Engineer II – Diagnostics

Thornton Tomasetti; United States; Remote; USD 36,000 - 73,000; Full time

Job summary

Abbott is a global healthcare leader seeking a Field Service Engineer II for a remote role covering the Wichita Falls, TX territory. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction.

The position requires a Bachelor's degree or related experience, 2-5 years in engineering or laboratory tech, and up to 50% travel. Strong problem-solving and communication skills are essential for success in this role.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools.

Responsibilities

• Install and maintain diagnostic systems: complete installations, preventive maintenance, and corrective repairs.
• Troubleshoot and resolve issues across multiple instruments with accurate documentation.
• Own customer satisfaction: manage issues from start to resolution and communicate proactively.
• Manage territory effectively: plan service visits, maintain inventory, support on-call rotation and travel for training.

Skills

Troubleshooting

Problem-solving

Communication

Independent work

Education

Bachelor's degree or equivalent experience

Job description

Abbott is a global healthcare leader seeking a Field Service Engineer II for a remote role covering the Wichita Falls, TX territory. You will install, maintain, and troubleshoot diagnostic instruments while ensuring compliance and customer satisfaction.

The position requires a Bachelor's degree or related experience, 2-5 years in engineering or laboratory tech, and up to 50% travel. Strong problem-solving and communication skills are essential for success in this role.