Remote Field Service Engineer II – Diagnostics

Abbott (abbottcareers2 board); United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Excellent retirement plan with high em

Tuition reimbursement

Job summary

Abbott is seeking a Field Service Engineer II for the Diagnostics Division. This remote role covers Milwaukee, WI, with up to 40% travel. Installations, preventive maintenance, and repairs ensure instrument performance and regulatory compliance across assigned instruments.

The candidate will diagnose technical problems, document resolutions, and manage customer relationships to deliver superior service. Travel within the territory and collaboration with cross-functional teams are required.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40 % within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Independent worker

Communication skills

Laboratory instrumentation

Education

Bachelor's degree or equivalent

Tools

VPN

Remote troubleshooting

Microsoft Office

Job description

Abbott is seeking a Field Service Engineer II for the Diagnostics Division. This remote role covers Milwaukee, WI, with up to 40% travel. Installations, preventive maintenance, and repairs ensure instrument performance and regulatory compliance across assigned instruments.

The candidate will diagnose technical problems, document resolutions, and manage customer relationships to deliver superior service. Travel within the territory and collaboration with cross-functional teams are required.