Remote Field Service Engineer II – Diagnostics

eBSI Export Academy; United States; A distancia; USD 37.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free medical coverage

Retirement plan with employer match

Tuition reimbursement

Descripción de la vacante

Abbott is seeking a remote Field Service professional to install, maintain, and repair diagnostic systems across the United States. The role requires travel up to 40% within the territory and involves proactive customer engagement and cross-functional collaboration to meet service metrics.

The candidate should have a bachelor’s degree or equivalent experience and 2–5 years in engineering or laboratory technology, with strong troubleshooting and communication skills.

Formación

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40% within the assigned territory.

Responsabilidades

• Install and maintain Diagnostic Systems: complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and resolve issues: diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own customer satisfaction: manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage territory effectively: plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Ensure compliance and safety: follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and mentor: partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve business metrics: meet targets for service sales, cost of service, and KPIs for assigned accounts.
• Continuous improvement: utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Conocimientos

Troubleshooting

Independent work

Communication skills

Customer service

Educación

Bachelor’s degree or equivalent

Descripción del empleo

Abbott is seeking a remote Field Service professional to install, maintain, and repair diagnostic systems across the United States. The role requires travel up to 40% within the territory and involves proactive customer engagement and cross-functional collaboration to meet service metrics.

The candidate should have a bachelor’s degree or equivalent experience and 2–5 years in engineering or laboratory technology, with strong troubleshooting and communication skills.