Remote Field Service Engineer II – Diagnostics

Abbott; Oregon; Hybrid; USD 40,000 - 80,000; Full time

Benefits offered by this job

HIP PPO medical plan

Excellent retirement plan

Tuition reimbursement

FreeU education benefit

Global employer recognized as great to

Job summary

Abbott is hiring a Field Service Engineer II for the Diagnostics Division. This remote, field-based role covers San Diego, CA, with up to 40% travel to customer sites. You will install, maintain, and troubleshoot diagnostic instruments, ensure compliance, and drive customer satisfaction.

You will work with cross-functional teams, manage service visits, and meet KPIs for service sales and cost. A Bachelor's degree and 2–5 years in engineering or lab tech are required, with VPN/remote tools

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40 % within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.

Skills

Troubleshooting

Independent work

Communication

Education

Bachelor's degree or equivalent

Tools

VPN

Remote troubleshooting

MS Office

Job description

Abbott is hiring a Field Service Engineer II for the Diagnostics Division. This remote, field-based role covers San Diego, CA, with up to 40% travel to customer sites. You will install, maintain, and troubleshoot diagnostic instruments, ensure compliance, and drive customer satisfaction.

You will work with cross-functional teams, manage service visits, and meet KPIs for service sales and cost. A Bachelor's degree and 2–5 years in engineering or lab tech are required, with VPN/remote tools