Remote Field Service Engineer II (Diagnostics) - San Diego

Abbott Laboratories, Limited. Saint Laurent, Québec, Canada; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Abbott is seeking a Field Service Engineer II for a remote, field-based role covering San Diego, CA. You will install, maintain, and troubleshoot diagnostic instruments, travel up to 40% of the time, and ensure compliance and customer satisfaction.

A bachelor’s degree and 2–5 years in Engineering/Lab Tech are required. The position emphasizes independent work, strong troubleshooting, and collaboration with cross-functional teams to achieve service targets.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 40% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: meet targets for service sales, cost of service, and KPIs for assigned accounts.
• Continuous Improvement: utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Independent worker

Communication skills

Office software proficiency

VPN/remote troubleshooting

Education

Bachelor’s degree

Tools

VPN

Remote troubleshooting tools

Job description

Abbott is seeking a Field Service Engineer II for a remote, field-based role covering San Diego, CA. You will install, maintain, and troubleshoot diagnostic instruments, travel up to 40% of the time, and ensure compliance and customer satisfaction.

A bachelor’s degree and 2–5 years in Engineering/Lab Tech are required. The position emphasizes independent work, strong troubleshooting, and collaboration with cross-functional teams to achieve service targets.