Remote Field Service Engineer II – Diagnostics Systems

Abbott Laboratories, Limited. Saint Laurent, Québec, Canada; United States; Remote; USD 75,933,000 - 151,867,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO

Strong retirement plan

Tuition reimbursement

FreeU education benefit

Global employer recognized

Job summary

Abbott is seeking a Field Service Engineer II to support customers by installing, maintaining, and troubleshooting diagnostic instruments within the Wichita Falls, TX territory. This remote, field-based role requires strong problem-solving skills and the ability to travel up to 50% as needed.

You will manage service visits, ensure safety and compliance, and collaborate with cross-functional teams to deliver reliable diagnostics that impact patient care.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Proficiency in Word, Excel, PowerPoint, Internet and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and KPIs for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Remote troubleshooting

Customer service

Team collaboration

Education

Bachelor's degree

Tools

VPN

Remote tools

Diagnostics software

Job description

Abbott is seeking a Field Service Engineer II to support customers by installing, maintaining, and troubleshooting diagnostic instruments within the Wichita Falls, TX territory. This remote, field-based role requires strong problem-solving skills and the ability to travel up to 50% as needed.

You will manage service visits, ensure safety and compliance, and collaborate with cross-functional teams to deliver reliable diagnostics that impact patient care.