Remote Field Service Engineer II (Diagnostics)

Socket.dev; Nashville (TN); On-site; USD 47,000 - 73,000; Full time

Job summary

Abbott is seeking a Field Service Engineer II for a remote role covering Nashville, TN. You will install, maintain, and troubleshoot diagnostic instruments, manage the territory, and ensure customer satisfaction while adhering to regulatory and quality standards.

Travel up to 25% and a valid driver's license are required. Bachelor's degree or equivalent experience, plus 2-5 years in Engineering or Laboratory Technology, are needed.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Education

Bachelor’s degree or equivalent experience

Job description

Abbott is seeking a Field Service Engineer II for a remote role covering Nashville, TN. You will install, maintain, and troubleshoot diagnostic instruments, manage the territory, and ensure customer satisfaction while adhering to regulatory and quality standards.

Travel up to 25% and a valid driver's license are required. Bachelor's degree or equivalent experience, plus 2-5 years in Engineering or Laboratory Technology, are needed.