Remote Field Service Engineer I: Upgrades & Migrations

Honeywell Technologies; Charlotte (NC); Remote; USD 60,000 - 76,000; Full time

Job summary

Honeywell Technologies is seeking a Field Service Engineer I to perform maintenance, audits, configuration, and migrations of advanced Honeywell control systems, including EXPERION PKS and TPS/TDC3000. You will plan upgrades, work remotely from Charlotte, NC, or other specified regions, with up to 80% travel to customer sites.

You will report to the Field Service Manager and collaborate with customers to ensure uninterrupted industrial processes and successful technology migrations and upgrades.

Qualifications

• 4 years of professional experience in field service or related technical roles.
• Willingness and ability to travel up to 80% of the time – up to 2 weeks away from home at once (VA, NC, TN).
• Ability to obtain multiple L3 certifications within 18 months.

Responsibilities

• Periodic communication with customers regarding technical and administrative issues.
• Provide customer support on Honeywell Control Systems and serve as a customer contact for service-related issues and enquiries.
• Configure, maintain, and troubleshoot Honeywell hardware/software issues including Experion PKS and other DCS hardware/software such as LCN & TPS.
• Upgrade Experion software from one release to another on live control systems without causing interruption to customer’s industrial process.
• Migrate legacy Honeywell control systems to Honeywell’s new technology offerings.
• Understand customer key processes and economic drivers to translate those into business opportunities while providing timely research and recommendations.
• Assist Sales during sales pursuits and represent Honeywell to end-users.
• Learn the end-to-end product/solution development, delivery, and execution of Honeywell products and solutions.
• Use technical expertise in sophisticated Honeywell solutions and product offerings to improve customer experience.

Skills

Field service

Travel readiness

L3 certifications

Education

Bachelor's degree in STEM

Job description

Honeywell Technologies is seeking a Field Service Engineer I to perform maintenance, audits, configuration, and migrations of advanced Honeywell control systems, including EXPERION PKS and TPS/TDC3000. You will plan upgrades, work remotely from Charlotte, NC, or other specified regions, with up to 80% travel to customer sites.

You will report to the Field Service Manager and collaborate with customers to ensure uninterrupted industrial processes and successful technology migrations and upgrades.