Field Services Engineer 1

Rapiscan Systems; Louisville (KY); On-site; USD 103,154,688 - 104,701,732; Full time

Benefits offered by this job

Health plans

401(k) retirement plan

Health Savings Account (HSA)

Disability insurance

Life insurance

AD&D insurance

Paid time off

Job summary

Rapiscan Systems in the Louisville, KY area is seeking a Field Service Engineer I to service security and inspection systems. You will perform on-site maintenance, troubleshoot issues, and coordinate with customers to ensure equipment operates to specification. Travel up to 75% (domestic and international) is expected, with potential long overseas deployments.

This role emphasizes independent problem solving, strong communication, and adherence to safety and company policies. A.S.

Qualifications

• A.S. in Electronics or Engineering or equivalent experience.
• Basic knowledge of analog, digital and mechanical systems.
• 3 years in field service; X-ray industry preferred.
• Networking hardware and software literacy.
• Database management and firmware protocols.
• Ability to work independently and manage tasks.
• Strong written and verbal communication skills.
• Microsoft Office proficiency; ERP familiarity (Oracle).
• Valid driver's license and reliable transportation.
• Willingness to travel up to 75% including international.
• Ability to lift up to 50 pounds and work outdoors when needed.

Responsibilities

• Perform service and maintenance for Rapiscan systems per Field Service Manager directions.
• Follow contract requirements for response time and reporting.
• Communicate with customers during visits to ensure work aligns with plans.
• Coordinate with Customer Service for parts delivery and scheduling.
• Maintain Field Service Tool Set and complete required paperwork and calibration tracking.
• Adhere to safety programs and company policies; on-call as required.
• Provide status updates via CRM and communicate customer concerns clearly.

Skills

Troubleshooting

Diagnostic skills

Independent work

Customer communication

Microsoft Office

Oracle/ERP familiarity

Driver's license

Education

A.S. in Electronics or Engineering

Tools

Field service tool set

Job description

Overview

Rapiscan Systems, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, sea ports and terminals, government and military installations and nuclear facilities.

Position Summary

We are currently seeking a Field Service Engineer (FSE) I to join our team. This individual has the primary responsibility of ensuring that the users of Rapiscan equipment are satisfied with its performance. The position requires basic troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this role you can expect up to 75% travel (international and domestic). It is not uncommon to incur workdays in excess of 8 hours and on occasion work weekends. Tasks routinely performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. Potential for long‑term overseas deployments/assignments may apply. Other duties as required or directed. The candidate will be based in the Louisville, KY area, supporting Rapiscan’s sites in Louisville, KY and surrounding areas.

Responsibilities

• Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time.
• Maintain and carry Field Service Tool Set.
• Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed‑upon status items.
• Carry company‑provided cell phones and laptops and be on call as required.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
  • Report all accidents and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
  • Lead, coordinate with customers and manage all work at the system location; know what to do in an emergency.
• Ability to complete all training courses within a timely manner with stated passing grades.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience (Technical degree or demonstrable mechanical ability and knowledge, prior experience/military training may substitute for the Technical Degree).
• Basic knowledge/skills of Analog, Digital, and Mechanical systems.
• 3 years experience in field service environment; x‑ray industry highly desired.
• Networking hardware and software literacy.
• Database management and programming, software/firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong technical written and verbal communication skills.
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Oracle workflow management systems, or similar ERP system.
• Must be able to work independently and make logical decisions within position parameters based upon the company’s guidelines.
• Able to work on call rotation and work off hours as needed.
• Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis.
• Able to work outside in inclement weather as needed.
• Must possess a valid driver’s license.
• Must have and maintain reliable transportation for travel under 300 miles roundtrip.
• Non‑standard work schedule primarily nights (8 pm – 4:30 am) supporting special projects.
• Planned on‑call, weekends and holidays where required to support client’s operational hours.

Travel Requirements

• Possess the willingness and flexibility to travel domestically and internationally up to 75%.
• Work independently to plan and arrange travel accommodations within the company’s guidelines.
• Possess flexibility and ability to deal with sudden changes (e.g., customer schedules, flight delays).
• Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses.
• Ability to obtain site passes, clearances and visas as required to carry out job responsibilities.
• Maintain valid passport and credit card as required to support business travel.
• Understand and comply with company travel policy.
• Ability to pass company and government background checks and maintain good standing.

Physical Requirements

• Walk = 20‑25%
• Stand = 35‑40%
• Stoop = 20‑25%
• Squat = 15‑20%
• Kneel = 35‑40%
• Reach = 15‑20%
• Bend = 10‑15%
• Sit = 85‑90%
• Climb
• Lift = 25‑50 lbs

Benefits

Pay may range from $36.00 to $36.54 per hour. The pay range above represents annual base salary only. Final compensation will be determined based on factors such as job level, geographic location, date of hire, experience, job‑related knowledge and skills, and education in conjunction with market and business considerations. Base salary is one component of your total rewards package. You may be eligible for long‑term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including health plans, 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and voluntary benefits. Paid time off is offered for vacation, holidays, bereavement, and jury duty. Full‑time salaried employees are entitled to flexible time‑off.

Equal Opportunity Employer

OSI Systems, Inc. is an Equal Opportunity Employer – Disability and Veteran. Know Your Rights: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf