Remote Field Service Engineer - CMM & Automation

Hexagon Manufacturing Intelligence; Huntersville (NC); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonuses

Healthcare benefits (medical, dental,

Job summary

Hexagon Manufacturing Intelligence in Charlotte, NC is seeking a Field Service Engineer to install, repair, and maintain high-precision CMM machines at customer sites. You will troubleshoot complex systems, provide on-site training, and collaborate with R&D to implement customer feedback.

The role requires the ability to lift heavy equipment, travel regionally, and deliver exceptional customer service while working independently in a dynamic environment.

Qualifications

• High School Diploma or equivalent.
• Experience with hand tools and basic electrical test equipment.
• Microsoft Windows knowledge.
• Mechanical, electrical, and software troubleshooting skills.
• Strong problem-solving and ability to work independently.
• Able to lift up to 75 lbs and travel regularly within the territory.
• Excellent communication and customer service skills.
• Experience with CMM machines or other industrial automation is a plus.

Responsibilities

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (100%), interacting with diverse clients and industries.
• Lift and move equipment weighing up to 75 pounds.

Skills

Hand tools

Electrical test equipment

Windows OS

Troubleshooting

Problem solving

Independent work

Travel willingness

Communication

Customer service

CMM/automation experience

Education

High School Diploma

Tools

CMM software

Job description

Hexagon Manufacturing Intelligence in Charlotte, NC is seeking a Field Service Engineer to install, repair, and maintain high-precision CMM machines at customer sites. You will troubleshoot complex systems, provide on-site training, and collaborate with R&D to implement customer feedback.

The role requires the ability to lift heavy equipment, travel regionally, and deliver exceptional customer service while working independently in a dynamic environment.