Service Engineer - Charlotte, NC

Hexagon AB; Charlotte (NC); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Flexible work schedules

PTO

401k with employer match

Tuition reimbursement

Job summary

Hexagon Manufacturing Intelligence seeks a Field Service Engineer in Charlotte, NC. You will install, repair, and maintain high-precision CMM machines at customer sites, troubleshoot complex systems, and provide hands-on training to customers.

The role requires travel within the region and the ability to work independently to ensure client success. You will collaborate with R&D and technical teams to implement feedback, document service reports, and support ongoing product innovation.

Qualifications

• High School Diploma or equivalent.
• Prior experience with hand tools and basic electrical test equipment is essential.
• Microsoft Windows operating system knowledge is required.
• Mechanical, electrical, and software troubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellent communication and customer service skills.
• Prior experience with CMM machines or other industrial automation is a plus.

Responsibilities

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (100%).
• Lift and move equipment weighing up to 75 pounds; work a minimum of 40 hours per week, including overtime as required.

Job description

Hexagon’s Manufacturing Intelligence Business Area is seeking a Service Engineer in our Charlotte, NC location.

AtHexagon's Manufacturing IntelligenceBusiness Area, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

• Be part of aglobal leaderin industrial intelligence.
• Work remotelyand travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward-thinking team dedicated toinnovationandexcellencein customerservice.
• Learn from a long-tenured existingteamwith deep product and customer experiences.

About the Role

As aFieldServiceEngineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure toinnovative technologies

What You'll Do

• Install, repair, troubleshoot, and maintainhigh-tech CMM machines at customer locations.
• Providetechnical expertiseand training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independentlyin a dynamic environment while delivering outstanding customer satisfaction.
• Accurately completeservicereports and provide feedback to continuously improve ourservices.
• Enjoyregional domestic travel (100%), where you’ll interact with a wide range of clients and industries.
• Lift and move equipmentweighing up to 75 pounds unassisted and be able to work a minimum of40hours per week, including overtime as required to meet customer needs.

Qualifications

• High School Diploma or equivalent
• Prior experienceworking withhand toolsandbasic electrical test equipmentis essential.
• Microsoft operating systemknowledge is required.
• Mechanical, electrical, and softwaretroubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellentcommunication and customerserviceskills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the customers’ worksites
• Regularly lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers

• Primarily visits customers’ worksites, with occasional visits to the office
• Equipment is kept clean, orderly, properly inspected for accurate functionality
• Noise levels are considered low to moderate
• If required, PPE will be provided
• Requires travel to customers’ worksites up to 100%

AtHexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!

What We Offer

• Competitive salary with opportunities forperformance-based bonuses.
• Comprehensivehealthcare benefits(medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Flexible work scheduleswith remote options and80%-100% travel, offering variety in your workdays.
• Paid time off(PTO), including holidays and parental leave.
• 401k withgenerous employer matchandtuition reimbursementto support your professional development.
• Opportunities to grow and move within aglobal companyknown for its commitment toemployee growthand innovation.

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Huntersville, NC, USA, 28078 - Remote workplace details: Charlotte, NC, Remote

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.