Service Engineer - Charlotte, NC

Hexagon Manufacturing Intelligence; Huntersville (NC); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonuses

Healthcare benefits (medical, dental,

Job summary

Hexagon Manufacturing Intelligence in Charlotte, NC is seeking a Field Service Engineer to install, repair, and maintain high-precision CMM machines at customer sites. You will troubleshoot complex systems, provide on-site training, and collaborate with R&D to implement customer feedback.

The role requires the ability to lift heavy equipment, travel regionally, and deliver exceptional customer service while working independently in a dynamic environment.

Qualifications

• High School Diploma or equivalent.
• Experience with hand tools and basic electrical test equipment.
• Microsoft Windows knowledge.
• Mechanical, electrical, and software troubleshooting skills.
• Strong problem-solving and ability to work independently.
• Able to lift up to 75 lbs and travel regularly within the territory.
• Excellent communication and customer service skills.
• Experience with CMM machines or other industrial automation is a plus.

Responsibilities

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (100%), interacting with diverse clients and industries.
• Lift and move equipment weighing up to 75 pounds.

Skills

Hand tools

Electrical test equipment

Windows OS

Troubleshooting

Problem solving

Independent work

Travel willingness

Communication

Customer service

CMM/automation experience

Education

High School Diploma

Tools

CMM software

Job description

Summary

Hexagon's Manufacturing Intelligence Business Area is seeking a Service Engineer in our Charlotte, NC location.

At Hexagon's Manufacturing Intelligence Business Area, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Work remotely and travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
• Learn from a long-tenured existing team with deep product and customer experiences.

About the Role

As a Field Service Engineer, you'll play a critical role in ensuring our customers' success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies

What You'll Do

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (100%), where you'll interact with a wide range of clients and industries.
• Lift and move equipment weighing up to 75 pounds unassisted and be able to work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Qualifications

• High School Diploma or equivalent
• Prior experience working with hand tools and basic electrical test equipment is essential.
• Microsoft operating system knowledge is required.
• Mechanical, electrical, and software troubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellent communication and customer service skills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the customers' worksites
• Regularly lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers

Work Environment

Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship.

• Primarily visits customers' worksites, with occasional visits to the office
• Equipment is kept clean, orderly, properly inspected for accurate functionality
• Noise levels are considered low to moderate
• If required, PPE will be provided
• Requires travel to customers' worksites up to 100%

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!

What We Offer

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Flexible work schedules with remote options and 80%-100% travel, offering variety in your workdays.
• Paid time off (PTO), including holidays and parental leave.
• 401k with generous employer match and tuition reimbursement to support your professional development.
• Opportunities to grow and move within a global company known for its commitment to employee growth and innovation.