Field Service Engineer — Remote CMM Specialist

Hexagon AB; Charlotte (NC); A distancia; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Healthcare benefits

Flexible work schedules

PTO

401k with employer match

Tuition reimbursement

Descripción de la vacante

Hexagon Manufacturing Intelligence seeks a Field Service Engineer in Charlotte, NC. You will install, repair, and maintain high-precision CMM machines at customer sites, troubleshoot complex systems, and provide hands-on training to customers.

The role requires travel within the region and the ability to work independently to ensure client success. You will collaborate with R&D and technical teams to implement feedback, document service reports, and support ongoing product innovation.

Formación

• High School Diploma or equivalent.
• Prior experience with hand tools and basic electrical test equipment is essential.
• Microsoft Windows operating system knowledge is required.
• Mechanical, electrical, and software troubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellent communication and customer service skills.
• Prior experience with CMM machines or other industrial automation is a plus.

Responsabilidades

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training to customers on machine operation and upkeep.
• Support product innovation by working cross-functionally with R&D and technical teams to ensure customer feedback is implemented in future products.
• Work independently in a dynamic environment while delivering outstanding customer satisfaction.
• Accurately complete service reports and provide feedback to continuously improve our services.
• Enjoy regional domestic travel (100%).
• Lift and move equipment weighing up to 75 pounds; work a minimum of 40 hours per week, including overtime as required.

Descripción del empleo

Hexagon Manufacturing Intelligence seeks a Field Service Engineer in Charlotte, NC. You will install, repair, and maintain high-precision CMM machines at customer sites, troubleshoot complex systems, and provide hands-on training to customers.

The role requires travel within the region and the ability to work independently to ensure client success. You will collaborate with R&D and technical teams to implement feedback, document service reports, and support ongoing product innovation.