Remote Field Property Claims Adjuster

Farmers Insurance; Ohio; Remote; USD 42,000 - 65,000; Full time

Job summary

Farmers Insurance in Ohio is hiring a Field Property Adjuster to conduct both virtual and on-site investigations at policyholder residences, assess property damage, determine liability, and negotiate settlements. The role requires travel within OH and the ability to work in a fast-paced field environment.

Training is provided through University of Farmers and CAT deployments may occur 1–3 times per year. You will use claims software, a company car, and a laptop to write estimates, report

Qualifications

• High School diploma or equivalent required.
• Excellent customer service experience, preferably in a retail environment.
• Construction or Insurance experience is highly desirable and preferred.
• Computer literate: MS Word, Excel, Outlook.
• Proficiency with smartphones and applications.
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
• Achieve a minimum passing score on all claims training exams.
• Ability to bend, kneel, pull, push, sort, carry up to 50 lbs., and communicate in English.

Responsibilities

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Engages regularly with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days.

Skills

Customer service

Field interactions

MS Word

Excel

Outlook

Smartphone apps

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Claims software

Job description

Farmers Insurance in Ohio is hiring a Field Property Adjuster to conduct both virtual and on-site investigations at policyholder residences, assess property damage, determine liability, and negotiate settlements. The role requires travel within OH and the ability to work in a fast-paced field environment.

Training is provided through University of Farmers and CAT deployments may occur 1–3 times per year. You will use claims software, a company car, and a laptop to write estimates, report