Remote Field Operations Manager - Telecoms

Placements24; Willows (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remote salary and bonuses

Health, vision, and dental insurance

Laptop and mobile phone provided

Generous paid time off

Remote-first culture

Job summary

Placements24 is seeking a Remote Field Operations Manager to oversee dispersed field technicians and optimize service delivery for a national telecom infrastructure client. You will lead remote teams, define KPIs, ensure safety, and drive efficiency using data analytics.

This role requires strategic planning, budget oversight, and collaboration with engineering, customer support, and project management to maintain SLAs and cost-effective operations across wide geographies.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering or related field.
• 7+ years of progressive experience in field operations management in telecom/utilities.
• Experience managing remote teams and distributed workforces.
• Strong understanding of field service management software and CRM systems.
• Proven ability to develop and implement operational strategies and process improvements.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Experience with budget management and financial oversight of operations.
• Familiarity with telecom infrastructure deployment and maintenance is highly desirable.

Responsibilities

• Develop and implement strategic plans for field operations to enhance efficiency and service quality.
• Manage and lead geographically dispersed teams of field technicians and supervisors.
• Establish and monitor key performance indicators (KPIs) for field operations.
• Ensure compliance with all safety regulations, company policies, and service level agreements (SLAs).
• Optimize resource allocation, scheduling, and logistics for field service activities.
• Implement and manage remote monitoring systems for field operations performance.
• Drive continuous improvement initiatives to reduce costs and improve productivity.
• Collaborate with other departments, including network engineering, customer support, and project management.
• Conduct performance reviews and provide coaching and development for team members.

Skills

Leadership

Strategic Planning

Remote Team Management

Data Analytics

KPI Management

Budget Oversight

Safety Compliance

Communication

Problem Solving

Telecom Knowledge

Education

Bachelor's degree in Business Administration, Operations Management, Engineering

Tools

Field Service Management Software

CRM Systems

Job description

About the Role

Our client, a national telecommunications infrastructure company, is seeking an experienced and dynamic Remote Field Operations Manager to oversee and optimize their field service operations. While the role is remote, you will be responsible for managing teams and operations that support a broad geographical area, including regions around **Welkom, Free State**. This position requires a strategic leader with a strong background in managing field service technicians, ensuring adherence to safety protocols, and driving operational efficiency. You will leverage technology and data analytics to monitor performance, implement best practices, and ensure the highest quality of service delivery. This is a key leadership role within our client's remote-first structure, offering the chance to shape operational strategies and lead teams to success from anywhere.

Key Responsibilities

• Develop and implement strategic plans for field operations to enhance efficiency and service quality.
• Manage and lead geographically dispersed teams of field technicians and supervisors.
• Establish and monitor key performance indicators (KPIs) for field operations.
• Ensure compliance with all safety regulations, company policies, and service level agreements (SLAs).
• Optimize resource allocation, scheduling, and logistics for field service activities.
• Implement and manage remote monitoring systems for field operations performance.
• Drive continuous improvement initiatives to reduce costs and improve productivity.
• Collaborate with other departments, including network engineering, customer support, and project management.
• Conduct performance reviews and provide coaching and development for team members.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 7 years of progressive experience in field operations management, preferably within the telecommunications or utilities sector.
• Demonstrated experience in managing remote teams and distributed workforces.
• Strong understanding of field service management software and CRM systems.
• Proven ability to develop and implement operational strategies and process improvements.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Experience with budget management and financial oversight of operations.
• Familiarity with telecom infrastructure deployment and maintenance is highly desirable.

Benefits

• Competitive remote salary and performance-based incentives.
• Comprehensive health, vision, and dental insurance.
• Company-provided laptop and mobile phone.
• Opportunities for professional development and leadership training.
• Generous paid time off.
• A remote-first work environment with flexibility and autonomy.
• Significant impact on shaping national field operations strategy.