Remote Telecommunications Tower Technician - Support Role

Placements24; Willows (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote contractor role

Career development

Ongoing training

Job summary

Placements24 is seeking a skilled Remote Telecommunications Tower Technician to join its network operations team. The role provides remote diagnostics and guidance to field crews working on tower maintenance and installation, using RF theory, 4G/5G knowledge, and clear written instructions.

You will troubleshoot remotely, review site feedback, and document findings while coordinating with engineering. A minimum of five years in tower operations, strong communication skills, and the ability to

Qualifications

• Minimum 5 years in telecommunications tower maintenance, installation, or field operations.
• Solid understanding of wireless technologies (4G, 5G), RF principles, and antennas.
• Ability to troubleshoot complex issues remotely with strong diagnostics.
• Excellent verbal and written communication, with experience using remote tools.
• Ability to read technical drawings, schematics, and site plans.
• Organized and capable of managing multiple requests in a remote setup.

Responsibilities

• Provide real-time remote support and troubleshooting for field technicians on towers.
• Diagnose RF equipment, antennas, cabling, power systems, and towers remotely.
• Guide installation, maintenance, and repair procedures with detailed remote instructions.
• Monitor system performance and alert teams to potential issues.
• Review site reports and document technical findings and actions.
• Maintain records of interactions, diagnoses, and resolutions.
• Collaborate with engineering to resolve complex issues.
• Develop and update remote support knowledge base and guides.
• Ensure safety protocols are followed in remote guidance.
• Participate in remote team meetings and continuous improvement initiatives.

Skills

Remote troubleshooting

RF principles

Tower systems

Communication

Documentation

Tools

Remote support tools

Schematic interpretation

Office software

Job description

About the Role Our client, a major telecommunications infrastructure provider, is seeking a skilled Remote Telecommunications Tower Technician to join their expanding support operations. This unique, fully remote role focuses on providing remote assistance, diagnostics, and technical guidance to field crews working on tower maintenance and installation projects. You will be the first point of contact for on‑site teams encountering technical challenges, utilizing your expertise to resolve issues efficiently and safely. This position demands a strong understanding of tower infrastructure, wireless technologies, RF principles, and excellent remote communication capabilities. The ideal candidate will be proactive, analytical, and adept at guiding others through complex procedures from a distance. This is a vital role in ensuring the seamless operation and upkeep of critical communication networks.

Key Responsibilities

• Provide real-time remote technical support and troubleshooting for field technicians working on telecommunication towers.
• Diagnose issues related to RF equipment, antennas, cabling, power systems, and tower structure remotely.
• Guide field crews through installation, maintenance, and repair procedures using detailed instructions and visual aids.
• Monitor system performance and alert field teams to potential problems.
• Review site reports and provide feedback on technical findings and recommended actions.
• Maintain accurate records of support interactions, diagnoses, and resolutions.
• Collaborate with engineering and operations teams to resolve complex technical issues.
• Develop and update remote support documentation, knowledge base articles, and best practice guides.
• Ensure compliance with safety protocols and operational procedures in remote guidance.
• Participate in remote team meetings and contribute to continuous improvement initiatives.

Requirements

• Minimum of 5 years of experience in telecommunications tower maintenance, installation, or field operations.
• Strong understanding of wireless technologies (4G, 5G), RF principles, and antenna systems.
• Proven ability to troubleshoot complex technical issues remotely.
• Excellent verbal and written communication skills, with experience using remote support tools.
• Ability to interpret technical drawings, schematics, and site plans.
• Experience with passive and active equipment troubleshooting.
• Must be highly organized and capable of managing multiple support requests simultaneously.
• Proficiency in standard office software and remote collaboration platforms.
• Ability to work independently and manage time effectively in a remote setup.
• Certification in tower climbing and rescue is highly advantageous but not mandatory for remote role.
• Willingness to work flexible hours to support field operations across different time zones.

Benefits

• This fully remote contractor position offers a competitive rate of R per annum .
• Our client provides access to advanced remote support technology and ongoing training.
• This role offers significant autonomy and the opportunity to work with a leading company in the telecommunications sector.
• Project-based work with potential for long-term engagement.
• Exposure to cutting-edge network technologies.