Remote Field Engineer - Emergency Communications Deployments

Motorola Solutions; Boston (MA); Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking an Emergency Call Handling (ECH) Field Engineer for a remote role with extensive travel in the US. You will implement, configure, test, and support ECH systems, both on-premise and cloud-hosted, across diverse customer environments.

The position requires 3+ years deploying complex IP products, experience with cloud platforms (Azure/AWS), and strong documentation and problem-solving skills.

Qualifications

• Bachelor's degree required.
• 3+ years deployment and integration of complex IP products and systems.
• Experience with Cloud Platforms (Azure, AWS, or Private Cloud).
• Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
• CompTIA Network+ and Security+ certifications preferred.
• Previous experience in Public Safety Applications deployment and integration preferred.

Responsibilities

• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
• Performs site verification testing prior to cutting a site into a production environment.
• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
• Ensures that installation/quality issues are resolved in a timely and efficient manner.
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
• Participates in pre-contract oral presentations and customer negotiations as required.
• Maintains subject matter expert skills in emerging cloud-native public safety technologies.

Skills

Cloud Platforms

IP Network Deployment

Cloud Troubleshooting

Public Safety Applications

Customer Collaboration

Education

Bachelor's Degree in Engineering/IT/Software/Technology

Tools

VMware ESXi

Hyper-V

SQL Server

Windows Server

Cisco IOS

Fortinet FortiGate

Job description

Motorola Solutions is seeking an Emergency Call Handling (ECH) Field Engineer for a remote role with extensive travel in the US. You will implement, configure, test, and support ECH systems, both on-premise and cloud-hosted, across diverse customer environments.

The position requires 3+ years deploying complex IP products, experience with cloud platforms (Azure/AWS), and strong documentation and problem-solving skills.