Remote Field Coordinator — Administrative Support Pro

Underwriter Services Association; Maine Township (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Underwriter Services Association is seeking a Remote Field Coordinator to support the Territory Manager with daily tasks, including following up with field consultants, verifying information by phone, and pulling reports. You will organize issues and report updates to the Territory Manager.

The role requires managing overdue lists, contacting LCRs, and coordinating with Account Managers on extensions and closeouts, as well as preparing assignment requests in client systems and writing closeouts.

Qualifications

• High school diploma, GED, or equivalent.
• Two to three years of experience in a support position.
• Proficient with office software.

Responsibilities

• Overdue & coming due list with assigned LCRs.
• Contact LCRs; use overdue/coming due reports and filters.
• Elevate nonresponsive consultants to the Branch Manager.
• Handle inquiries from Account Managers.
• Communicate extensions/closeouts with Account Managers.
• Help prepare requests for assignments in client systems.
• Write up Closeouts.
• Monitor reports going outside territory (pre-call work, phone surveys, virtual).
• Watch reports that were converted to Phone reports and ensure timely completion.

Skills

Managing processes

Informing others

Supervision

Developing standards

Promoting process improvement

Inventory control

Reporting skills

Education

High school diploma, GED, or equivalent

Tools

MS Office

Job description

Underwriter Services Association is seeking a Remote Field Coordinator to support the Territory Manager with daily tasks, including following up with field consultants, verifying information by phone, and pulling reports. You will organize issues and report updates to the Territory Manager.

The role requires managing overdue lists, contacting LCRs, and coordinating with Account Managers on extensions and closeouts, as well as preparing assignment requests in client systems and writing closeouts.