Remote Field Applications — Downstream Bioprocessing

Sartorius Stedim North America, Inc.; United States; Remote; USD 90,000 - 117,000; Full time

Benefits offered by this job

401k with company match

Health plans

Flexible work schedules

Professional development

Paid vacation

Job summary

Sartorius Stedim North America, Inc. is seeking a Field Applications Specialist-(Chrom/TFF) to support downstream processing technologies across the Central Region and Canada.

The role is remote with frequent customer-facing engagements and requires translating workflow needs into actionable product recommendations. You will lead application trials, troubleshooting, and training, collaborating with Sales, QA, and Product teams.

Qualifications

• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or related field, or equivalent demonstrated professional experience.
• 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments.
• Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage.
• 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial.
• Ability to troubleshoot technical and application-related challenges in customer environments.

Responsibilities

• Translate process requirements into appropriate product and workflow recommendations to accelerate adoption of downstream systems including centrifugation, columns, chromatography systems, TFF systems, and associated consumables.
• Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes to drive successful implementation.
• Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with relevant stakeholders.
• Provide technical insights, competitive positioning, and solution recommendations during opportunity development.
• Capture customer feedback and competitive intelligence through analysis of field observations, trial results, and product usage patterns.
• Support the training and development of other Field Application Specialists and members of the Sales organization on assigned technologies and processes.
• Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities to expand technical expertise.
• Support Quality investigations and complaint resolution activities through process troubleshooting and technical analysis of customer applications.
• Provide monthly territory activity reports to management.

Skills

Customer-facing experience

Process development

Troubleshooting

Technical communication

Field applications

MSAT

cGMP

Education

Bachelor’s degree in Life Sciences

Master’s degree preferred

Tools

Salesforce

Tableau

System control software

Microsoft Office

Job description

Sartorius Stedim North America, Inc. is seeking a Field Applications Specialist-(Chrom/TFF) to support downstream processing technologies across the Central Region and Canada.

The role is remote with frequent customer-facing engagements and requires translating workflow needs into actionable product recommendations. You will lead application trials, troubleshooting, and training, collaborating with Sales, QA, and Product teams.