Remote Field Access Manager

Merck; Trenton (NJ); Remote; USD 117,000 - 184,000; Full time

Job summary

Merck is seeking a Field Access Manager (FAM) for remote/field-based work in the United States. The FAM serves as the subject-matter expert on access for HCPs and HCOs, coordinating with cross-functional teams to ensure timely patient access to therapy and compliant education on access processes.

The role requires 7+ years in patient support or reimbursement, with strong knowledge of Medicare/Medicaid and commercial payer processes.

Qualifications

• Bachelor’s degree required and 7+ years in patient support, pharmaceutical/healthcare sales or reimbursement.
• Strong knowledge of health insurance structures (Medicare Part B, Medicaid, commercial) and related access processes.
• Experience with hub and patient support activities and HIPAA regulations.
• Ability to manage multiple priorities in a remote environment with 20-25% travel; must reside in assigned territory.

Responsibilities

• Provide information/education to HCP accounts on patient access, including benefit verification and authorization.
• Analyze access trends and collaborate across functions to remove barriers to access.
• Build trusted relationships with internal stakeholders to ensure seamless patient access to therapy.
• Monitor payer trends and provide access information to HCP offices.
• Educate field teams on approved directions and hub program offerings.
• Escalate and coordinate access issues with third parties and hub vendors.
• Engage with Medicare, Medicaid, and commercial plans to update on coverage changes.

Skills

Healthcare access

Reimbursement knowledge

Payer landscape

HIPAA compliance

Stakeholder engagement

Education delivery

Analytical skills

Communication

Cross-functional collaboration

Remote work

Education

Bachelor’s Degree

Job description

Merck is seeking a Field Access Manager (FAM) for remote/field-based work in the United States. The FAM serves as the subject-matter expert on access for HCPs and HCOs, coordinating with cross-functional teams to ensure timely patient access to therapy and compliant education on access processes.

The role requires 7+ years in patient support or reimbursement, with strong knowledge of Medicare/Medicaid and commercial payer processes.