Remote FEHB Eligibility Verifier

Maximus; Honolulu (HI); Remote; USD 20,000 - 28,000; Full time

Job summary

Maximus seeks an Eligibility Verification Specialist to support the FEHB Protection Act Compliance and Verification Program for enrollees. The CSR II handles inbound calls for dependent eligibility, documentation, deadlines, and portal access, using approved scripts and ensuring privacy of information.

This frontline role requires strong customer service skills, accurate documentation, and escalation of complex issues. Remote work within 50 miles of McAllen, TX, contingent on contract award.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• May have additional training or education in area of specialization.

Responsibilities

• Provide customer service for routine inquiries via telephone, emails, web chats, or letters.
• Assist enrollees with Portal access, login issues, and document submission.

Skills

Customer service

Portal navigation

Education

High School diploma

Tools

OPM FEHB Portal

Job description

Maximus seeks an Eligibility Verification Specialist to support the FEHB Protection Act Compliance and Verification Program for enrollees. The CSR II handles inbound calls for dependent eligibility, documentation, deadlines, and portal access, using approved scripts and ensuring privacy of information.

This frontline role requires strong customer service skills, accurate documentation, and escalation of complex issues. Remote work within 50 miles of McAllen, TX, contingent on contract award.