Remote FEHB Eligibility Verification Specialist

Maximus; Boise (ID); Remote; USD 19,000 - 26,000; Full time

Job summary

Maximus seeks an Eligibility Verification Specialist to support FEHB/PSHB enrollees with dependent eligibility verification and portal access. The CSR II will handle inbound calls, document cases, and navigate verification processes while ensuring privacy and security requirements.

Remote role within 50 miles of Lawrence, KS, contingent on contract award. Responsibilities include assisting enrollees with documentation, access, and guidance; answering routine inquiries; and escalating complex

Qualifications

• High school diploma or equivalent with 6 months of customer service experience required.

Responsibilities

• Respond to routine inquiries via phone, email, chat, or written letters.
• Authenticate callers and protect PII/PHI per privacy rules.
• Document interactions in the FEHB portal or record.
• Escalate complex questions per procedures.

Skills

Customer service

Phone support

Documentation

Education

High school diploma or equivalent

Job description

Maximus seeks an Eligibility Verification Specialist to support FEHB/PSHB enrollees with dependent eligibility verification and portal access. The CSR II will handle inbound calls, document cases, and navigate verification processes while ensuring privacy and security requirements.

Remote role within 50 miles of Lawrence, KS, contingent on contract award. Responsibilities include assisting enrollees with documentation, access, and guidance; answering routine inquiries; and escalating complex