Remote Federal Support Account Manager

Nexthink; Salt Lake City (UT); Remote; USD 76.000 - 119.000; Vollzeit

Benefits dieser Stelle

Flexible Hours and unlimited vacation

Hybrid work model

Access to professional training platforms

Paid leave for birthing parents

401(k) plan with company matching

Referral bonuses

Zusammenfassung

A leading software firm is seeking a Support Account Manager to ensure client success through technical support. This remote role requires strong technical skills, experience in Linux troubleshooting, and excellent communication. The ideal candidate is proactive and has a strong customer service orientation. This position offers competitive pay and generous benefits, including flexible hours and a hybrid work model.

Qualifikationen

• 5+ years in technical support roles.
• Experience in troubleshooting Linux server applications.
• Solid background in virtualization and system administration.

Aufgaben

• Provide multi-level support for Premium Support customers.
• Handle troubleshooting directly via phone and remote sessions.
• Track customer requests from start to resolution.

Kenntnisse

Technical support experience

Troubleshooting Linux applications

System and network administration

Basic Linux scripting

Public cloud platforms (AWS)

Windows Operating Systems

APM familiarity

Kubernetes/containerization

Communication skills in English

Customer service orientation

Jobbeschreibung

A leading software firm is seeking a Support Account Manager to ensure client success through technical support. This remote role requires strong technical skills, experience in Linux troubleshooting, and excellent communication. The ideal candidate is proactive and has a strong customer service orientation. This position offers competitive pay and generous benefits, including flexible hours and a hybrid work model.