Remote Federal IT Program Manager – Agile & Operations

TechSur Solutions; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

TechSur Solutions is seeking a Program Manager to lead a lean, cross-functional team supporting DOL OCIO/ETA SWARAS operations, maintenance, security, DB operations, reporting, help desk, release management, and moderate enhancements.

The role interfaces with DOL stakeholders, oversees Agile governance, risk management, and performance metrics, and ensures SLA compliance and mission alignment across vendors.

Qualifications

• 8+ years of federal IT program or project management experience.
• Experience supporting Department of Labor IT programs is REQUIRED.
• Experience managing multi-application federal IT portfolios under FISMA Moderate and Agile SDLC frameworks.
• Experience leading cross-functional teams including DevSecOps, DBA, ISSO, help desk, QA/testing, and reporting resources.
• Experience with Jira, Confluence, SharePoint, Microsoft Teams, ServiceNow, status reporting, risk registers, quality control, and release coordination.
• U.S. Citizenship and ability to obtain and maintain DOL Public Trust suitability.

Responsibilities

• Provide day-to-day leadership for SWARAS O&M, moderate enhancements, security compliance, Tier 1-3 help desk, reporting, and database support.
• Manage Agile program and project management activities aligned to DOL BAS standards, SDLCM, and Government performance expectations.
• Lead planning, status reporting, risk and issue management, quality control, communications, release coordination, and stakeholder engagement.
• Coordinate with OCIO, ETA program stakeholders, hosting providers, software providers, and other vendors to maintain service continuity and mission alignment.
• Oversee SLA compliance for incidents, service requests, production support, and escalation handling.
• Manage transition-in, onboarding, staffing coverage, remote CONUS operations, surge support, and 6 AM-8 PM ET coverage planning.
• Maintain customer-facing deliverables, meeting cadence, action items, metrics, dashboards, and executive reporting.

Job description

TechSur Solutions is seeking a Program Manager to lead a lean, cross-functional team supporting DOL OCIO/ETA SWARAS operations, maintenance, security, DB operations, reporting, help desk, release management, and moderate enhancements.

The role interfaces with DOL stakeholders, oversees Agile governance, risk management, and performance metrics, and ensures SLA compliance and mission alignment across vendors.