Federal IT Program Manager, Agile & O&M Lead

TechSur Solutions, LLC; Washington, Northern (District of Columbia, KY); Hybrid; USD 165,000 - 175,000; Full time

Job summary

TechSur Solutions, LLC in the Washington, DC area is seeking a Program Manager to lead a lean, cross-functional team supporting the Department of Labor OCIO/ETA SWARAS operations. You will oversee O&M, security, reporting, release coordination, and stakeholder communications.

Responsibilities include ensuring SLA compliance, managing risks, coordinating with OCIO, ETA stakeholders, hosting and software providers, and maintaining executive reporting.

Qualifications

• 8+ years of federal IT program or project management experience.
• Experience supporting Department of Labor IT programs is REQUIRED.
• Experience managing multi-application federal IT portfolios under FISMA Moderate and Agile SDLC frameworks.
• Experience leading cross-functional teams including DevSecOps, DBA, ISSO, help desk, QA/testing, and reporting resources.
• U.S. Citizenship and ability to obtain and maintain DOL Public Trust suitability.

Responsibilities

• Provide day-to-day leadership for DOL OCIO/ETA SWARAS O&M, moderate enhancements, security compliance, Tier 1-3 help desk, reporting, and database support.
• Manage Agile program and project management activities aligned to DOL OCIO BAS standards, SDLCM, and Government performance expectations.
• Lead planning, status reporting, risk and issue management, quality control, communications, release coordination, and stakeholder engagement.
• Coordinate with OCIO, ETA program stakeholders, hosting providers, software providers, and other vendors to maintain service continuity and mission alignment.
• Oversee SLA compliance for incidents, service requests, production support, and escalation handling.
• Manage transition-in, onboarding, staffing coverage, remote CONUS operations, surge support, and 6 AM-8 PM ET coverage planning.
• Maintain customer-facing deliverables, meeting cadence, action items, metrics, dashboards, and executive reporting.

Skills

Program management

Agile governance

Risk management

Stakeholder communication

Leadership

Tools

Jira

Confluence

SharePoint

Microsoft Teams

ServiceNow

Job description

TechSur Solutions, LLC in the Washington, DC area is seeking a Program Manager to lead a lean, cross-functional team supporting the Department of Labor OCIO/ETA SWARAS operations. You will oversee O&M, security, reporting, release coordination, and stakeholder communications.

Responsibilities include ensuring SLA compliance, managing risks, coordinating with OCIO, ETA stakeholders, hosting and software providers, and maintaining executive reporting.