Remote Federal Cybersecurity Customer Success Manager

Horizon3; Washington (District of Columbia); Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

Inclusive Team

Growth Opportunities

Innovative Culture

Hybrid & Remote Work

Competitive Compensation

Job summary

Horizon3 is seeking a Cleared Federal Customer Success Manager to grow post-sales for high-value federal agencies and DIB customers. You will work with technical operators and business leaders to drive adoption, value realization, retention, and expansion of the NodeZero platform.

This fast-growing, remote cybersecurity company values collaboration and results, requiring a strong background in cybersecurity and consultative relationship-building across internal and customer teams.

Qualifications

• U.S. citizenship is required.
• Active/recent Top Secret or Secret clearance is required.
• 4+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment or equivalent.
• Cyberscurity certifications (e.g., OSCP, CEH, GPEN, CISSP, CCNA, SANS) preferred.
• Deep understanding of enterprise security, cloud, or offensive security.
• Strong customer acumen and ability to align solutions to business priorities.
• Experience managing a book of business with ARR/NRR/GRR targets.
• Startup or high-growth experience preferred; fast-paced enviroments.
• Proficient with CRM and sales tools.

Responsibilities

• Own and manage a portfolio of federal civilian, DIB customers with compliance guidance for NodeZero.
• Navigate government processes and ensure successful adoption and value realization.
• Provide guidance on integrating NodeZero into unclassified and classified environments.
• Conduct regular check-ins and business reviews focusing on compliance and security posture.
• Collaborate with IT/SOC teams to interpret pentest results and guide remediation.
• Identify customer needs and propose solutions to improve cybersecurity posture.
• Partner with Federal sales/renewals to drive retention and expansions.
• Advocate for customers and relay feedback to internal teams.
• Conduct strategic reviews to secure executive buy-in and showcase outcomes.
• Contribute to docs, playbooks, and SOPs for scale.

Skills

US citizenship

Top Secret/Secret clearance

4+ years CS/TA M in SaaS cybersecurity

Cybersecurity certifications (OSCP/CEH

CRMs: Salesforce Gainsight Zendesk JIR

Executive communication

Tools

Salesforce

Gainsight

Zendesk

JIRA

Job description

Horizon3 is seeking a Cleared Federal Customer Success Manager to grow post-sales for high-value federal agencies and DIB customers. You will work with technical operators and business leaders to drive adoption, value realization, retention, and expansion of the NodeZero platform.

This fast-growing, remote cybersecurity company values collaboration and results, requiring a strong background in cybersecurity and consultative relationship-building across internal and customer teams.