Remote Federal Customer Service Associate

School Result; Oklahoma City (OK); Remote; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Life insurance

Flexible spending accounts

Job summary

A federal service provider is hiring a Customer Service Representative to support a large Federal agency’s customer support initiative. This is an entry-level, full-time position based in Oklahoma City with a pay range of $15–$16/hour. Responsibilities include responding to public inquiries via phone and email, documenting communications, and following procedures. Ideal candidates should have a high school diploma and be fluent in English or Spanish. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Must be fluent in English and/or Spanish, both written and verbal.
• A high school diploma or GED is required.
• Ability to obtain Public Trust Security clearance is necessary.

Responsibilities

• Reply to calls and emails from the public.
• Use knowledge base and standard operating procedures to answer customer requests.
• Document communications in company database.

Skills

Fluent in English and/or Spanish

Strong written and verbal communication skills

Excellent customer service

Dependability

Time management skills

Education

High School diploma or GED

Job description

A federal service provider is hiring a Customer Service Representative to support a large Federal agency’s customer support initiative. This is an entry-level, full-time position based in Oklahoma City with a pay range of $15–$16/hour. Responsibilities include responding to public inquiries via phone and email, documenting communications, and following procedures. Ideal candidates should have a high school diploma and be fluent in English or Spanish. Benefits include health insurance, 401(k), and paid time off.