Customer Experience Advocate

Systems Integration, Inc.; Del Rio (TX); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid comprehensive training

Opportunity to assist government agency

Job summary

A government support services firm is seeking a Bilingual Customer Service Representative to assist FEMA. Candidates must have a High School Diploma or GED, and at least six months of customer service experience, preferably in call centers. The role involves answering calls, performing data entry, and possibly dealing with sensitive information. This is a remote position with specific home office requirements, and candidates must pass a federal background check. Training will be provided.

Qualifications

• Must have at least six months of customer service experience, preferably in a call center.
• Ability to pass a federal background check is mandatory.
• Must be a U.S. citizen and have lived in the U.S. for 3 of the past 5 years.

Responsibilities

• Answer inbound calls and provide scripted responses for inquiries.
• Make outbound calls to authenticate received documents.
• Perform basic data entry related to phone inquiries.

Skills

Bilingual (English & Spanish)

Customer service skills

Empathy

Education

High School Diploma or GED

Job description

A government support services firm is seeking a Bilingual Customer Service Representative to assist FEMA. Candidates must have a High School Diploma or GED, and at least six months of customer service experience, preferably in call centers. The role involves answering calls, performing data entry, and possibly dealing with sensitive information. This is a remote position with specific home office requirements, and candidates must pass a federal background check. Training will be provided.