Customer Service Representative | Remote (Oklahoma City, OK)

School Result; Oklahoma City (OK); Remote; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Life insurance

Flexible spending accounts

Job summary

A federal service provider is hiring a Customer Service Representative to support a large Federal agency’s customer support initiative. This is an entry-level, full-time position based in Oklahoma City with a pay range of $15–$16/hour. Responsibilities include responding to public inquiries via phone and email, documenting communications, and following procedures. Ideal candidates should have a high school diploma and be fluent in English or Spanish. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Must be fluent in English and/or Spanish, both written and verbal.
• A high school diploma or GED is required.
• Ability to obtain Public Trust Security clearance is necessary.

Responsibilities

• Reply to calls and emails from the public.
• Use knowledge base and standard operating procedures to answer customer requests.
• Document communications in company database.

Skills

Fluent in English and/or Spanish

Strong written and verbal communication skills

Excellent customer service

Dependability

Time management skills

Education

High School diploma or GED

Job description

Contact Government Services (CGS) is hiring Customer Service Representatives to support a large Federal agency’s customer support initiative. This entry-level, full-time role offers $15–$16/hour plus a comprehensive benefits package including health insurance, 401(k), paid time off, and life insurance.

The successful candidate will respond to public inquiries via phone and email, follow standard operating procedures, and document communications in CGS systems while contributing to government innovation.

• Job Title: Customer Service Representative
• Employer: Contact Government Services, LLC (CGS)
• Location: Remote (based in Oklahoma City, OK)
• Pay: $15–$16/hour
• Job Type: Full-Time, Entry Level
• Department: Customer Service

Key Responsibilities

• Reply to calls and emails from the public
• Use knowledge base and SOPs to answer customer requests
• Document communications in company databaseFollow policies, procedures, and regulations

Candidate Requirements

• Fluent in English and/or Spanish (written and verbal)
• High School diploma or GED
• Ability to obtain Public Trust Security clearance (includes credit check and background investigation)

Preferred

• Ability to navigate content management systems and related applications
• Strong written and verbal communication skills
• Excellent customer service, dependability, and time management skills
• Keyboarding proficiency (40+ words per minute)
• Competitive pay ($15–$16/hour)
• Health, dental, and vision insurance
• Life insurance
• Flexible spending accounts (health, dependent care, commuter)
• Paid time off and state/federal holiday observance

About Contact Government Services (CGS)

CGS simplifies and enhances government bureaucracy through the optimization of human, technical, and financial resources. Combining cutting-edge technology with world-class personnel, CGS delivers customized solutions to federal clients. The company values honesty, professionalism, and quality work, fostering employee growth through learning opportunities and a supportive environment.