Remote Customer Service Rep – Government Programs

Systems Integration, Inc. (SII); Kansas City (MO); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading provider of contact center solutions is seeking a Customer Service Representative to support a remote Government Program Management office in Kansas City, MO. The ideal candidate will have 1-3 years of customer service experience and strong communication skills, alongside a public trust clearance. Key responsibilities include answering calls, making outbound communications, and logging interactions in Salesforce while ensuring accurate documentation. Join a dynamic team focused on enhancing customer satisfaction.

Qualifications

• Minimum of 1-3 years in customer service, call center, or help desk roles.
• Public trust clearance required.
• Experience in technical troubleshooting or collections is a plus.

Responsibilities

• Answer calls professionally and provide accurate information.
• Make outbound calls/emails for various customer service needs.
• Log all interactions in Salesforce, following documentation standards.
• Respond to emails and live chats in a timely manner.

Skills

Strong communication skills

Customer service experience

Attention to detail

Ability to research information

Education

High School diploma or equivalent

Tools

Salesforce

Job description

A leading provider of contact center solutions is seeking a Customer Service Representative to support a remote Government Program Management office in Kansas City, MO. The ideal candidate will have 1-3 years of customer service experience and strong communication skills, alongside a public trust clearance. Key responsibilities include answering calls, making outbound communications, and logging interactions in Salesforce while ensuring accurate documentation. Join a dynamic team focused on enhancing customer satisfaction.