Remote Family Advisor - Senior Care Solutions

SilverAssist; Oregon; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Equipment provided

Paid training

Job summary

Caring, a unit of SilverAssist, seeks a remote Family Advisor to guide seniors and families through care options. You will manage high-volume outbound and inbound calls, follow structured discovery, and update the CRM from your home office.

The role rewards a strong sales track record, excellent communication skills, and the ability to thrive in a metric-driven environment. Training is provided, with shifts Mon–Fri and some evenings/weekends as needed.

Qualifications

• 2+ years of documented sales success in a quota- or metric-driven environment.
• Experience with high call volume (100-150 calls per day) is preferred.
• Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
• A high-speed, hard-wired internet connection.
• High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-window workstation with ease using proficient keyboarding skills.
• Familiarity with navigating a CRM is preferred, including prior HubSpot experience.
• MacOS proficiency is not required but is strongly encouraged.
• Ability to manage a softphone.
• Industry Knowledge and/or history of senior care industry experience is preferred.
• Bilingual in Spanish and English a plus.

Responsibilities

• Handle 100-150 inbound and outbound calls daily guiding seniors and families through care options.
• Follow a structured consultative process to uncover needs and match families with appropriate care options.
• Maintain real-time CRM updates and post-referral follow-ups to meet performance metrics from home.
• Work independently in a managed, work-from-home setting while achieving targets.
• Meet or exceed performance metrics within a quota-driven environment.

Skills

Sales experience

Phone sales

CRM familiarity

Bilingual English/Spanish

High call volume handling

Tools

HubSpot CRM

Microsoft Excel

Job description

Caring, a unit of SilverAssist, seeks a remote Family Advisor to guide seniors and families through care options. You will manage high-volume outbound and inbound calls, follow structured discovery, and update the CRM from your home office.

The role rewards a strong sales track record, excellent communication skills, and the ability to thrive in a metric-driven environment. Training is provided, with shifts Mon–Fri and some evenings/weekends as needed.