Caring Family Advisor

SilverAssist; Oregon; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Equipment provided

Paid training

Job summary

Caring, a unit of SilverAssist, seeks a remote Family Advisor to guide seniors and families through care options. You will manage high-volume outbound and inbound calls, follow structured discovery, and update the CRM from your home office.

The role rewards a strong sales track record, excellent communication skills, and the ability to thrive in a metric-driven environment. Training is provided, with shifts Mon–Fri and some evenings/weekends as needed.

Qualifications

• 2+ years of documented sales success in a quota- or metric-driven environment.
• Experience with high call volume (100-150 calls per day) is preferred.
• Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
• A high-speed, hard-wired internet connection.
• High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-window workstation with ease using proficient keyboarding skills.
• Familiarity with navigating a CRM is preferred, including prior HubSpot experience.
• MacOS proficiency is not required but is strongly encouraged.
• Ability to manage a softphone.
• Industry Knowledge and/or history of senior care industry experience is preferred.
• Bilingual in Spanish and English a plus.

Responsibilities

• Handle 100-150 inbound and outbound calls daily guiding seniors and families through care options.
• Follow a structured consultative process to uncover needs and match families with appropriate care options.
• Maintain real-time CRM updates and post-referral follow-ups to meet performance metrics from home.
• Work independently in a managed, work-from-home setting while achieving targets.
• Meet or exceed performance metrics within a quota-driven environment.

Skills

Sales experience

Phone sales

CRM familiarity

Bilingual English/Spanish

High call volume handling

Tools

HubSpot CRM

Microsoft Excel

Job description

Caring Family Advisor (Inside Consultative Sales)

This is a work-from-home opportunity.

The Company and Our Mission:

Caring, a business unit of SilverAssist, is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We use innovative technology and offer a multitude of resources to empower people to navigate the complex realities of aging. Families come to Caring during some of the most important and emotional moments of their lives. Our Family Advisors are at the heart of that journey, serving as trusted partners who listen, understand each family's unique needs, and help them confidently find the right senior living and care options.

A Day in the Life:

• High-Volume Communication: Spend your day on the phone handling 100-150 inbound and outbound calls, guiding seniors and their families through emotionally charged and critical care decisions.
• Structured Consultative Process: Navigate a fast-paced, structured daily workflow using active listening and established discovery frameworks to uncover needs, manage pipelines, and match families with appropriate care options.
• Result-Driven Balance: Seamlessly juggle continuous phone engagement, real-time CRM updates, and post-referral follow-ups to consistently meet performance metrics in an independent work-from-home environment.

Ideal Family Advisors will have strong attention to detail and exceptional organizational skills, a comfort level in following communication guidelines on the phone, and the ability to thrive in an environment that is closely structured. They possess excellent communication skills, both verbal and written, along with previous experience meeting goals in a metric-driven environment, preferably via telephone sales, and the ability to handle emotionally charged calls effectively.

Required Skills and Competencies:

• 2+ years of documented sales success in a quota- or metric-driven environment.
• Experience with high call volume (100-150 calls per day) is preferred.
• Advisors must have a designated, private home office space during working hours, with a daily schedule free from distractions and interruptions.
• A high-speed, hard-wired internet connection.
• High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-window workstation with ease using proficient keyboarding skills.
• Familiarity with navigating a CRM is preferred, including prior HubSpot experience.
• MacOS proficiency is not required but is strongly encouraged.
• Ability to manage a softphone.
• Industry Knowledge and/or history of senior care industry experience is preferred.
• Bilingual in Spanish and English a plus.

What we offer:

• Competitive base wage of $22 per hour and uncapped performance-based bonuses with $5,000 to $7,500 in commission in just the first 3 months.
• Competitive benefits package.
• Paid time off and holidays.
• Paid training and all computer equipment needed for the position are provided.
• All marketing and new volume is managed by the company - no cold calling required.

Schedule Opportunities:

Family Advisors typically work either 8-hour, or 10-hour shifts scheduled Mondays through Fridays. Shift availability can vary and will be discussed during the hiring process. This position requires availability outside of traditional business hours, including evenings and weekends, to support operational and coverage needs. Additional schedule details will be discussed during the recruiting process. Candidates should be prepared to work both evening and weekend shifts as part of their regular schedule.

All new hires will attend a virtual four-week, 5-day training program and once training is completed, will start on their specific, scheduled shift.

SilverAssist is an Equal Opportunity Employer.