Remote Facilities Coordination & Service Dispatch

S27a; Town of Florida, Northern (NY, KY); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Bedrock Facility Solutions is seeking a Facility Services Coordinator to manage the daily flow of service requests across clients and providers. You will learn basic facility terminology, document details, assign approved vendors, and track progress to keep work moving smoothly.

This role requires strong communication, organization, and follow-through, with the ability to update clients and collaborate with operations, billing, and success teams. Remote work is supported where appropriate.

Qualifications

• At least two years of experience in facilities coordination or similar roles.
• Strong phone, email, and written communication.
• Ability to stay organized with multiple open requests.
• Comfort speaking with clients and service providers throughout the day.
• Experience with a work-order system/CMMS/CRM is helpful.

Responsibilities

• Receive service requests through Pebble, phone, and email.
• Confirm location, issue, urgency, access instructions, and other details.
• Create and update accurate work orders in Pebble.
• Assign approved service providers based on trade, location, availability and urgency.
• Confirm acceptance and estimated arrival times.
• Keep clients updated from the initial request through completion.
• Monitor open work orders and follow up on progress.
• Escalate emergencies, delays, and approval issues.
• Coordinate estimates and ensure required approvals are received before work begins.
• Collect completion notes, photos, invoices, and other docs.
• Help schedule preventive maintenance and recurring services.
• Work with success, billing, and operations to resolve questions.
• Participate in rotating after-hours coverage.

Skills

Communication skills

Organizational skills

Remote work capability

After-hours availability

Customer service

Tools

Work order system

CMMS

Dispatch platform

CRM

Job description

Bedrock Facility Solutions is seeking a Facility Services Coordinator to manage the daily flow of service requests across clients and providers. You will learn basic facility terminology, document details, assign approved vendors, and track progress to keep work moving smoothly.

This role requires strong communication, organization, and follow-through, with the ability to update clients and collaborate with operations, billing, and success teams. Remote work is supported where appropriate.