Remote Facilities Operations Coordinator

RemoteFetch; United States; Remote; USD 45,000 - 50,000; Full time

Job summary

CBRE is seeking a Sr. Coordinator in a remote role to support a large telecommunications client, coordinating work orders, vendor performance, site administration, and client communications across a portfolio of over 2,000 locations.

The role serves as a liaison between client operations, vendors, and internal partners to ensure service requests are managed efficiently, SLAs met, and service delivery is of high quality. Occasional local visits or after-hours support may be required.

Qualifications

• High School Diploma or GED with 2-3 years of related experience.
• Experience supporting facilities operations, property management, work order coordination, vendor management, customer service, or administrative functions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong time management, problem-solving, and decision-making skills with the ability to work independently.
• Excellent written and verbal communication with clients, vendors, and internal stakeholders.
• Advanced proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Intermediate Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis.
• Experience using facilities management or work order management platforms preferred, including Corrigo and/or fmPilot.
• Ability to review operational data and performance metrics to identify trends, monitor compliance, and support continuous improvement efforts.
• Strong customer service orientation, attention to detail, sense of urgency, adaptability, and collaborative mindset.

Responsibilities

• Coordinate communications between client operations teams, vendors, landlords, and internal stakeholders to ensure service requests are completed accurately and on time.
• Manage reactive maintenance tickets by validating incoming requests, monitoring SLA compliance, tracking vendor response times, and escalating delays when necessary.
• Monitor and support resolution of open, blocked, and aged work orders while maintaining accurate records within facilities management systems.
• Administer Move, Add, and Change (MAC) requests, including validating submissions, maintaining documentation, and ensuring successful execution.
• Support site administration activities including site additions, terminations, mapping updates, scope revisions, and portfolio data maintenance.
• Conduct pricing guide audits and validate site assignments, vendor alignment, service scopes, and portfolio data accuracy.
• Coordinate with landscaping, snow removal, and other service providers to monitor performance, address service concerns, and support corrective action plans when necessary.
• Review vendor pricing, contract rates, invoice documentation, and billing readiness to ensure compliance with client and CBRE standards.
• Track and analyze operational metrics, SLAs, KPIs, and vendor performance trends using reporting tools and dashboards to support service delivery improvements.
• Present updates and operational information to internal teams and participate in client and vendor meetings as needed.
• Resolve routine and moderately complex issues independently while exercising sound judgment and escalating issues when appropriate.

Skills

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Data analysis

Communication

Time management

Problem-solving

Decision-making

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Corrigo

fmPilot

Job description

CBRE is seeking a Sr. Coordinator in a remote role to support a large telecommunications client, coordinating work orders, vendor performance, site administration, and client communications across a portfolio of over 2,000 locations.

The role serves as a liaison between client operations, vendors, and internal partners to ensure service requests are managed efficiently, SLAs met, and service delivery is of high quality. Occasional local visits or after-hours support may be required.